With the automatic emergency braking system turned on, the vehicle slammed the brakes in the middle of an intersection almost causing an accident. Blind spot detection failed. For this NHTSA complaint data, the only way is to read through the comments below. Should you encounter an issue accessing any content on www.jeep.com, please email our Customer Service Team or call 1-877-IAMJEEP, for further assistance or to report a problem. Sadly, theres little to boast about with the new Grand Cherokee. This code cannot be cleared, and the EPS gear will need to be replaced. Very difficult to steer and would have not been able to make emergency maneuver. . Car would not start due to electronic fuel injection issue. See the Back button blue bar at the very top of the page to explore more. I've had the same issue with two brand new Ls now. There is also a service bulletin on this and they expect a software update in the middle of the 1st quarter. Write a review and earn upto $100 for you review! When the first car I purchased in November had the PS issue I was initially told it was a parts issue and they'd have to replace the whole EPS module. At that point restarting the vehicle, EPS power steering works correctly. It may not display this or other websites correctly. In the meantime, you are welcome to call us right away at 855-301-2100. Now the dealership where I get my work done says it needs a new transmission, roughly $6,500 but that they cant get a transmission until the end of March 22. This could have been extremely unsafe if this had occurred while the vehicle was in motion. Fort collins jeep service technician claims the root problem is a crushed cable part number 68510744ae located in engine compartment. Then when the service folks actually reached out to the engineers for clearance to do the repairs they told them this issue is related to a bad software glitch. Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Power steering failed while vehicle was operating at highway speeds. The manufacturer had not been informed of the failure. The most common place that the hose will leak from where the metal part of the hose meets the rubber. Once safely stopped in a rest area I turned off that system. Has your issue been resolved? For families looking to travel with rising gas prices, this doesnt seem to be a good way to win customers. You must log in or register to reply here. Turned vehicle into dealership looking into vehicle buy back. On monday 2/14/2022 I got in the car and it would not start. Call 269-685 . The failure mileage was 220. Upon restarting, all indicator lights and warning messages stayed on, and the power steering was no longer functional. Here are some of the comments listed in the previous review. The law makes Jeep pay legal fees. The first time taken to shop and said it was fixed but had it less than 50 miles and same thing happened. It couldn't be steered at all. Jeep Grand Cherokee has Electronic Power Steering (EPS), which is a type of power steering system that uses an electric motor to assist the driver in steering the vehicle. I immediately took it into the dealer and they cannot reproduce the problem and I am driving a loaner as I do not feel safe in the brand new vehicle. Noise coming from the left front tire when slipping. Codes then need to be cleared and the vehicle driven. Mine had the entire rack and pion replaced at about 3k. The vehicle was towed to the dealer who replaced the steering rack and pinion. The power steering did not work and I was unable to back out of my parking space. (2 days later) They obviously dont have a fix for this issue. Even the volume of its complaints is not worrying. These cars are so full of bugs it's insane. I tried restarting the vehicle 7 times, and it did not reset the light. Although this seems to be a widely known issue no recalls have been made. While it has been riddled with some electric system complaints, the GC L has been largely dependable. Power Steering Pump. This was at highway speeds so caused some commotion in the car. Power-folding exterior mirrors Automatic reflector LED headlights LED daytime running lights with parking/cornering function A single-pane sunroof is a $2450 option. On the other hand, the Kia and Volkswagen SUVs have 37 and 4 complaints, respectively. Car back to dealer to avoid a safety accident. Being sitting at the dealership since monday february 14. Loveland Ford; Sales 970-744-2067; Service 970-744-2555; Parts 970-744-2235; Fleet 970-744-2067; 3905 Mountain Lion Drive Loveland, CO 80537; Service. The person who fixes brakes on first shift said he's been putting glue in brake lines since day one. The SUV replicates the base counterpart in terms of practicality and even the Grand Cherokee L problems are limited and are not a cause of concern. Buy a new Jeep Grand Cherokee L for sale starting from $38143 | Check out the latest deals here! The 2021 Jeep Wrangler 4xe is likewise enduring a glitch in the . The issue was never fixed and the vehicle has since been shipped. This car actually scares me to drive it because I never know what's going to happen. Jeep Grand Cherokee has Electronic Power Steering (EPS), which is a type of power steering system that uses an electric motor to assist the driver in steering the vehicle. Yet, there is ample information available. I repeatedly turned the car on and off and the lights persisted for at least an hour. Complaints are spread across multiple & redundant categories, & are not organized by problem. At first I thought my key fob battery was dead but when my wife returned home we had the same issue with hers. 2 Complaints: Jeep Grand Cherokee Steering: Column Problems. Vehicle is making a knocking noise when in drive and fully stopped. I have a wife, an eight year old daughter and twin baby (14 month old) sons. I purchased the vehicle 2/12/2022, a saturday. This is the second time my lane assistance and forward collision have had issues, and the dealership was unable to find the cause the first time. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. Dealer now says there is nothing they can do. The contact stated that while attempting to move to the side of the roadway the vehicle lost power steering functionality. Additionally, the turn signals and warning lights failed to operate as needed. Steering Wheel problems of the 1996 Jeep Grand Cherokee, Steering Wheel problems of the 1997 Jeep Grand Cherokee, Steering Wheel problems of the 1998 Jeep Grand Cherokee, Steering Wheel problems of the 1999 Jeep Grand Cherokee, Steering Wheel problems of the 2000 Jeep Grand Cherokee, Steering Wheel problems of the 2001 Jeep Grand Cherokee, Steering Wheel Vibrate problems of the 1996 Jeep Grand Cherokee. A forum community dedicated to Jeep Cherokee owners and enthusiasts. Turned off and restarted several times to see if it was just a computer glitch. This vehicle has been in the repair shop a minimum of 10 times. It may not display this or other websites correctly. This vehicle has so many issues. 5800 miles. In all other aspects, the SUV continues to be a true Jeep offering. 1. This is an extremely hazardous condition not only for on coming traffic but also for the driver because of elimination of lighted visibility to the area turning into. Ford of Murfreesboro. The contact owns a 2021 Jeep Grand Cherokee. These problems came up repeatedly. Electrical issues stalled car without warning while driving. Very difficult to steer and would have not been able to make emergency maneuver. The power steering is sluggish and is not easy to drive. 2022 Jeep Grand Cherokee L SUV Exclusive Interior and Exterior Pictures | View latest Pictures. Hi all. 2014 SRT. Management has no idea what they're doing here and these vehicles are unsafe to be in the road. Therefore, it is important to address the problem as soon as possible. The vehicle was not repaired. There are lots of non stop electrical issues with this car, main problem they had a internal recall for power steering wheel, few weeks later I lost control of the power steering wheel while driving it had an error massage on the main dashboard, -power steering currently unavailable service required -. Back to the Dealership. Jeepgarage. In both setups, the Grand Cherokee received four stars in the frontal crash test and five stars in the side crash test. I started via remote starter and sometimes the warning light does not come on. Aside from the power steering failure, the CarPlay wasn't functioning properly, the Active Lane Management wasn't working, the rear park sensors weren't working, the steering wheel had to be replaced because the heated feature and some control buttons stopped workingthe list goes on! This is first time for power steering, blindspot and traction control. Easy fix. Several auxiliary safety systems failed at the same time. View pictures, specs, and pricing on our huge selection of vehicles. Waiting to see a repair from jeep but they cant get parts. . This just happened to my wife's car, right as she was leaving for work at 5 am. In normal driving condition suddenly apply the breakes full,putting yourself at risk if you have another vehicle that comes behind you, it will definitely hit you 2. Chrysler has told me that the problem is intermittent and the car is drivable without power steering. It doesnt appear that they understand the basics of building a family-friendly SUV model. During the incident, the braking system had also malfunctioned and the brake pedal was hard to depress and the vehicle did not stop before crashing into a tree. This code can be cleared. This puts both me and my occupants at risk and the other cars around me. Today will be a test as the temperature is in single digits. This is not legal advice. The first recall of the Grand Cherokee L is concerned with its airbag system. 1C4RJFBG9LC288265 . Same exact thing on the replacement GCL they gave me right after Christmas. They have applied the fixes available to them by FCA. The carplay and other features are intermittant. Did it work? I am unsure how this model is still being sold and would like to be properly be reimbursed and return of this vehicle due to the misinformation and inaccuracy in marketing and sales of this vehicle. Loss of power steering is safety hazard placing us and others at risk. This process can take up to 10 minutes. I have a 2021 Jeep Grand Cherokee L with approximately 3100 miles. My husband has a 2001 jeep wrangler. 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Power steering unavailable 1 week after purchase of vehicle at 380 miles. The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. Instrument display text = blind spot alert off 8. As a two-row model, this lineup is said to be reengineered for the future. However, the redesign seems to have a profoundly negative effect on the structure and engine, leaving customers desiring more. Meanwhile they have a open star case stating it's the motor mounts. This happend twice. Grand Blanc, MI 48439; Service. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. Typically turns off once I have run car for about 20 minutes. Damage to the power steering / hydraulic system can occur if the wrong hydraulic / power steering fluid is used. Then it happened about 5 times over the course of 1. June 30, 2022 purchase receipt of vehicle. Driven to/from work only. 20154 Overland. When placing the change of the vehicle in reverse, the radio does not project any image, it is a high vehicle and the visibility is somewhat poor. Look for power steering fluid on or below it. Find out what features this model offers. Yes I have to start the car and drive with out power steering for 20-30 minutes. Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox! From its base counterpart, the GC Ls only difference lies in its extended wheelbase and higher seating space. The Grand Cherokee L looks rather enticing and resembles the Jeep Wagoneer in its design. JavaScript is disabled. The manufacturer was not made aware of the failure. Better Performance. The National Highway Traffic Safety Administration gave the 2022 Jeep Grand Cherokee an overall safety rating of four out of five stars for RWD models and five out of five stars for 4WD models. The power steering did not work and I was unable to back out of my parking space. The vehicle was repaired. Car would not start due to electronic fuel injection issue. This vehicle had a new complete transfer case after owning 3 weeks was in the repair shop for approximately 1 month. That's sounds extremely bogus and very dangerous. Jeep mechanics have repeatedly voiced excuses for a hazardous design flaw which needs to be recalled and corrected. Throttle Control" followed by the "ACC/FCW Unavailable" stems from a "torque request not plausible" situation and that the Jeep was trying to go into limp mode. Vehicle was almost impossible to operate, but an accident was avoided. No issues since. The local dealer and manufacturer were notified of the failures. 2. Had vehicle through multiple warning lights, crash protection inop, lane assist inop, abs inop, power steering inop, turn signal didnt work. The first time taken to shop and said it was fixed but had it less than 50 miles and same thing happened. The system is controlled by an electronic control module (ECM) which receives inputs from various sensors such as the steering angle sensor, vehicle speed sensor, and torque sensor. Several auxiliary safety systems failed at the same time. We are Lemberg Law, a Consumer Law Firm. This is a very serious safety concern. The vehicle was towed away. The driver sustained a headache and back and should pains. There is no charge unless we win. The vehicle was taken to the dealer however, no failure was found. Vehicles recalled: Jeep Grand Cherokee SUVs manufactured from May 17, 2021, through Nov. 18, 2021, and Jeep Grand Cherokee L SUVs manufactured from Dec. 3, 2020, through Nov. 23, 2021 . They offered no other advice or remedy for this unsafe situation other than to wait for a recall. Rear-wheel drive is the standard layout for most trims, with two different 4-wheel-drive systems (4WD) and a V8 engine as options. . Dealer saying software update. Sales 337-205-0320; Service 337-205-0320; Parts 337-205-0320; 1212 Ambassador Caffery Parkway Lafayette, LA 70506; Service Chevrolet; Service. In the three-row midsize SUV segment, the Jeep Grand Cherokee L promises to be a bona fide offering. Now what if we are in the car together and this happens? This website is attorney advertising: prior results do not guarantee a similar outcome. Today the 4WD System Unavailable Service Required message popped up on the console. power steering unavailable service required jeep grand cherokee l Responsive Menu. I am unsure how this model is still being sold and would like to be properly be reimbursed and return of this vehicle due to the misinformation and inaccuracy in marketing and sales of this vehicle. Zeigler . This is a huge safety issue and should have been address when initial complaints were brought to light immediately. This problem was reproduced by a dealer and supposedly corrected by way of software update. Jeep engineering is working on a software patch but there is no ETA. Took it in and was given the info about the fix in the first quarter. By Brian Jones | Updated on December 30th, 2021. 1C4RJFDJ0EC389920 . Something very unusual, I abruptly press the brake to force manual stop. I then turned the ignition on and off a few times, but the warning persisted. View pictures, specs, and pricing on our huge selection of vehicles. The contact stated an unknown warning light was illuminated. See all new Jeep Grand Cherokee L SUV for sale, 2022 Mini Clubman John Cooper Works Hatchback. After several ignition restarts power steering was restored. Did not begin using active lane management until august, approximately 800 miles on odometer. 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