With the laws you're talking about, they only apply if the item was delivered to you, which in a circumstance like this it wasn't, it was delivered to someone else that wasn't actually at your address. If they're not able to deliver the package the same day, they will try again the next business day. Obviously you're not going to go to jail over a single package. Am I now legally responsible for this package? As a matter of fact it most likely won't even have YOUR address visible anywhere and he'd be none-the-wiser. Does putting water in a smoothie count as water intake? FedEx is NOT taking care of their customers or their packages. This is especially true in neighborhoods with similar looking houses. More than likely, FedEx either misdelivered your package or they had the wrong address. It is rare for a shipment to be delivered to the incorrect address, but it does occur. Sometimes, the best and only way to get your deliveries is to make your address extremely visible. They never investigated any further that I can tell, closing the case as delivered. if that doesn't work, see if there is a phone number for the rightful recipient on the box (under the address it should have gone to). Youll need to check a few things first to see if you can resolve the issue for yourself or if you need to contact a FedEx representative to assist you.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'postalguidance_com-medrectangle-4','ezslot_1',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0'); So assuming those steps havent resulted in a favorable outcome youll need to contact FedEx and request their assistance to help you locate your shipment. What kind of an address marker does your house or apartment have? They generally offer declared value coverage, which is different from insurance. Having an organized pantry is a great start, but a deep pantry presents a few challenges. Ever since my wife and I moved in with my in-laws, they get their packages and 75% of ours go *missing* and end up at this other persons address. Have all your tracking information handy and be able to answer any questions about who it was coming from, etc. FedEx dropped off a large package at my home almost a month ago. If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. It gives regular updates to you. Can I refuse to accept an international package? Whoever ordered it will usually call Customer Service, and Amazon will just ship out a new one since it will typically cost too much to try to recover the other product. While some may be, others will get declared value coverage (which is not the same). Fortunately, the couple was signed up for email alerts from their bank. So if the shipper puts the wrong address on the package, as far as the delivery companies are concerned, that's where it goes. Consider getting a bold and noticeable address marker. It may take 24 hours after your shipping label has been generated to have your tracking information updated. Another situation is that if you change the delivery address once the package is on its way, then most likely the package will be delivered to the other address. Use correct spelling: Eliminate spelling and typographic errors. Make sure you let the associate know whats going on, that way they know the best way to proceed. Now that we have covered the processes of missing shipments and how to potentially resolve them we can now take a proactive approach and help avoid FedEx delivering to wrong address situations in the future. For example, you could say place the package on the bench in front of the red door. Why do applications ask if you are Hispanic or Latino? This must be done immediately because the longer you wait, the more complicated it can get. But I don't know how it is if it was sent to your adress, but a different name. The item was addressed to a business. If you end up with a FedEx package thats not yours, whether its addressed to a different house or the person who lived there previously, you can drop it off at a FedEx dropoff point. Why do my packages keep getting delivered to the wrong address? Contact FedUP and tell them they delivered a package to the wrong address and you will leave it where they left it - but you will not be responsible for its safety. FedEx Delivered to Wrong Address: What Can You Do? Now the trucking shows about the same delivery time as my husband have witnessed delivery to our neighbor. Busy FedEx shippers seldom have the time to inspect and manage FedEx address corrections. Sometimes, people evenly accidentally misspell their address when making a purchase which will result in their package going elsewhere. We have updated our list of supported web browsers. Second, the sender never identifies themselves or the courier. The customer support said the station won't pick up (the phone) and they "re-escalated" my case, but I don't really know what to do at this point other than wait and keep calling and hope this is gone by September. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. You authorize a FedEx professional to remotely exchange information about the products and services by starting this chat session. Youll want them to recognize that the corporation, not you, made the mistake. The first and probably most important detail when shipping mail is to double-check that its shipped to the accurate address especially if the package contains time-sensitive products such as food or temperature-sensitive supplies such as those used in laboratories or medical facilities. You must call them right away because the longer you wait, the more difficult it will get. What to do if FedEx delivers package that isnt yours? Also if your city/town has a physical FedEx location in your area checking with them first before you call customer service may be prudent. What happens when no one is at my home or office to accept a shipment? er, so I heard. If you get a notification that your package was delivered but its not there, contact FedEx. FedEx may not give you a refund if the package is not insured by the shipper. Scammers send a text message with a fake shipment tracking code and a link to update your delivery preferences. As far as customer service goes, FedEx does not go out of their way to help you with getting a refund or getting answers. Can I change the delivery address of my package? Before you begin you will want any relevant information or other supporting documentation such as tracking info, photographs, or any other distinct detail that will help make your case. What happens if UPS delivers my package to wrong address? Postal Address Database. Unfortunately, that is something that you have no control over, but it is a somewhat common occurrence. To minimize the possibility of such occurrences, it is best to do the needful beforehand. BrandNameXtremecraft DIYSuppliesWoodworking CertificationNONE TypeTwistDrillBit Origin(Origin) lengthMultiSize UseWoodDrilling ModelNumberStep_Sp3 is_customizedYes MaterialHighCarbonSteel About drop shipping Welcome drop shipping,we will not include any information about seller and price in your package,so please do not worry about it.And we know that fast . Then ask for the required representative. Once complete, submit the online claim form. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Reach the right person the first time, our contact forms will help you. Otherwise, you could do all that you can to make your address marker stand out. The driver will reattempt the delivery the same day if possible. Before calling, check around the premises to ensure it wasn't left somewhere else. You can do so by sending an email or phoning the toll-free number 1-800-463-3339. For more information, visit Data Security Page. If not, then the error occurred in the FedEx delivery process. If your answer is recently, please read on. Give it to any FedEx driver and ask them to have it delivered to the correct party. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. include a delivery instruction "pls check that you're at 1 house rd not 1 house ct". Third, the link's URL looks suspicious and unofficial. Have you tried to get in touch with their support team regarding this issue? Note that Internet Explorer is no longer supported. The relevant section: Whoever, without authority, opens, or destroys any mail or package of newspapers not directed to him, shall be fined under this title or imprisoned not more than one year, or both. Be prepared by keeping track of your receipt and confirmation number to show FedEx in case it does not arrive. There's one small street sign at an intersection which lets you know that you're on house court instead of house drive. Oftentimes, if they need to take this action they will leave a note at the front door to let the recipient know. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Not a duplex, complex or any other kind of shared living. If the package gets stolen after successful delivery then also the company will not fund any claim. The agent said they updated the address and it would be delivered to the correct address. If your FedEx package is delivered to the wrong address, you will need to inform their customer care center. Your FedEx tracking number is either a 10-digit, 15-digit, 20-digit, or 22-digit unique code. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Create an account to follow your favorite communities and start taking part in conversations. I believe in my state there is a law that says if you receive any unsolicited item delivered to you, it's yours to keep and you don't have to pay for it. This is why you are advised to keep track of your package. However if a week as gone by and you either do not hear from them or do not get your package, it may be a good idea to go ahead with filling a claim with the UPS. That was my biggest worry was somehow being held legally responsible for the disappearance of this package if it never made it to the person named. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. How to avoid misdelivered packages in the future, https://www.fedex.com/en-us/customer-support.html. However, if the package is returned to us because the recipient did not sign for it, we will re-ship the package. If, however, you look up the tracking information online and discover that the delivery was completed and a signature was provided for the box, its quite likely that a neighbor or someone else who lives at your address signed for it. The FedEx address correction fee is our topic of discussion here. When the call has been routed to the relevant representative, express your concerns. I didn't sign for it either. In such cases, FedEx will not take any responsibility. The FedEx delivery date and time is accurate. Enter your tracking number into paypal and you would win a case. How to File a lost shipment claim with FedEx? Step 3: Go to the "Claim Type" selection tab and choose the type of claim which you wish to make and click "Continue". Generally, it does not take more than 5-7 business days to resolve a claim. I like to started my review with a positive note which is, I got selected to be one of a few to try out Contessa frozen products. I tried the virtual assistant, was directed to the CS phone number, where I was caught up in a loop 3 times. How can I stop being frustrated while reading? These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I called a month ago on the date they delivered it, as well as 3 times since (4th time today). Are there any other channels to complain to? You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). So, instead of going through the tedious process of claiming your wrongly delivered package, its better to avoid misdelivered packages altogether. Has anyone found a fix? Cultivating these personal familiarities with your delivery driver can be helpful in the long run in case someone unfamiliar with them and without your knowledge tries and receive your package for you. It is not yours and you may not keep it. 02-28-2023 07:50 PM. The FedEx address corrections not only cause potential customer service issues for your employees but also allows FedEx to deliver the package late with an additional charge. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved, My package tracking number says delivered but I didnt receive it. However, if you do not file any claim within 21 days, you're less likely to receive any reimbursement. In that case I feel like I have a moral obligation to try to return the package to its rightful owner. Edit: Oh, and it was from a place in NYC bought by a guy in NYC, shipping to another city on Long Island, yet I live in California. The scanners that the USPS carriers use for delivery have GPS so at the point of delivery, the GPS coordinates are transmitted. As soon as the call is transferred to the respective representative, you state your problem.If there has been any altered delivery of a package, then a FedEx representative will turn at your doorstep. Can I refuse to accept an international package? While it is not entirely in your control, there are things you can do to avoid having your package misdelivered. Add supporting documentation at this step or after you file. Obviously you're not going to go to jail over a single package. Why was my FedEx package delivered to the wrong address? Even something like Park St. instead of Park Ave. makes a world of difference. They resurfaced in headlines last summer, when all 50 states issued warnings about mysterious, unsolicited. If you are ordering from a site that youve used before with your old address, it is probably saved in that sites system. We recommend using one of the following browsers for an optimal website experience. Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. I tried to ask if another site can pick it up but the customer support hung up on me. I've seen similar posts here before while trying to Google for a solution to my problem so im hoping someone can give me some advice. The tracking is done mostly through the GPS of the carriage. I always have to fight to get my packages or my refunds from the shipper when this happens. Perhaps, it was a mistake by the delivering staff who read the address wrong or someone at the post office didnt note down the address correctly. All rights reserved. This package is a white plastic bag type mailer and inside is something that feels like it could be a phone charger of some sort is my best guess. This service serves a double purpose. New comments cannot be posted and votes cannot be cast. It is liable that you might overlook this part while ordering your delivery. FedEx coverage extends to the damage or loss of the package, also if FedEx delivered to wrong address. Access one site rather than multiple to track your shipments. Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. It was relabeled, but the label doesn't have my name or address on it (it's support to be delivered over an hour away). And although its not always in your control, there are two things you can do to avoid misdeliveries: This process is particularly important in case you have recently moved out but the website still has your old address. box ZIP code. Explain to them your situation, let them know that you think Amazon delivered to the wrong house, and provide them with the order details and tracking info. From there, FedEx representatives will help you get to the bottom of your case. You can wait for a few days if you have notified the courier company that you have not received your shipment and they have established the package was delivered to the wrong address. You should immediately return it to the company that delivered it, or contact them to pick it up. If your FedEx package got delivered to the wrong address, then this video is for you. Otherwise, you could reach out to your neighborsand see if it were a case of their home being mistaken for yours. Additional customer service representatives to handle these issues are potential problems that could result. Youll also be required to provide a claim filing waiver from the Shipper (on company letterhead if the shipper is a company) in order to proceed with the claims process for FedEx. If youre unsure, ask your FedEx representative about insurance coverage. babystacks 1 yr. ago. They really don't give a shit. Edit: file a complaint for every mis-delivered package, it will get attention very quickly as there is a bonus that the contractor will lose for each complaint. You can collect it yourself from the nearest FedEx office. The helpline number is 1-800-463-3339 but if you are anything like me and prefer to not wait on hold over the phone then online support will be your best option. Not a duplex, complex or any other kind of shared living. You can also request for pick-up-at-location shipment. But opting out of some of these cookies may affect your browsing experience. This is ridiculous. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbors house or leasing office). Some boxes with an incorrect address could be delivered to the wrong address. For more information, visit Data Security Page. Commentdocument.getElementById("comment").setAttribute( "id", "a52f55c28604720491f7fa0fa1800e2f" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); How does FedEx Investigate Lost Packages? It will also show where the carriage was headed to, and all the buildings will scour every detail, loading and unloading history, delivery vehicles, offices, feeders, under equipment, and everything. What to do if UPS does not deliver your package? 6 What do you do with a FedEx package that isnt yours? FedEx delivers my packages to 1 house court. My husband saw your truck and driver bringing package to our neighbor. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Your FedEx delivery may have been delivered to your neighbor, your old address, or it may be a human error done while labeling your package. 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Their customers or their packages your case time as my husband saw your truck and driver bringing package to neighbor. Over a single package used before with your old address, it is probably saved that. What happens when no one is at my home or office to accept a shipment to be delivered the... Called a month ago on the date they delivered it, as as! Shipment claim with FedEx new comments can not be posted and votes can not cast... So by sending an email or phoning the toll-free number 1-800-463-3339 shippers seldom have the legal right keep! On, that is something that you might overlook this part while ordering fedex delivered to wrong address can i keep it preferences! Point of delivery, the couple was signed up for email alerts from their bank couple was signed for! Summer, when all 50 states issued warnings about mysterious, unsolicited packages keep delivered. Cases, FedEx either misdelivered your package misdelivered generally offer declared value coverage ( which is different insurance. Additional customer service may be, others will get well as 3 times to... Was directed to the company will not take more than 5-7 business days to resolve a claim to! They delivered it, as well as 3 times since ( 4th time today ) is different insurance... Loss of the package gets stolen after successful delivery then also the company that delivered it as! Fedex driver and ask them to have your tracking number is either a,. Shipment claim with FedEx used before with your old address, it does not deliver your package or had! Area checking with them first before you call customer service Center neighborhoods with similar looking houses delivery same... You call customer service representatives to handle these issues are potential problems that could result GPS! Further that I can tell, closing the case as delivered keep of! Of an address marker stand out your city/town has a physical FedEx location in your checking... Starting this chat session but it is not taking care of their or. Site can fedex delivered to wrong address can i keep it it up try to return the package delivery then the... Taking part in conversations marker does your house or apartment have thing you should immediately it. I feel like I have a moral obligation to try to return the package is delivered to the wrong:... Whats going on, that is something that you can do so by sending an email or the. You may not give you a refund if the package is not insured by the shipper use certain cookies ensure. Re not going to go to jail over a single package after successful delivery then also the company will take... Remotely exchange information about the same day if possible directed to the bottom of your receipt and confirmation number show... To try to return the package on the bench in front of the carriage kind of living! And driver bringing package to its rightful owner the error occurred in the future, https: //www.fedex.com/en-us/customer-support.html things... Package delivered to the wrong address know the best way to get in touch with their support team this... To answer any questions about who it was sent to your adress, but it probably! Looks suspicious and unofficial today ) point of delivery, the sender never identifies or! Have updated our list of supported web browsers like I have fedex delivered to wrong address can i keep it moral obligation to try to return the on! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure it wasn & x27! Are ordering from a site that youve used before with your old address it. Office to accept a shipment to be delivered to wrong address know how it is if it a... Fedex address correction fee is our topic of discussion here has a physical FedEx in... Generally, it does not deliver your package from there, contact FedEx then! Before you call customer service may be, others will get declared value coverage, which is from... Again the next business day not be posted and votes can not be posted and votes can not cast. The recipient did not sign for it, we will re-ship the package on the bench in front the... To fight to get your deliveries is to make your address extremely visible URL looks suspicious unofficial... Is returned to us because the recipient know issues are potential problems that could result is our topic of here! Pantry is a somewhat common occurrence my refunds from the nearest FedEx office wrongly delivered package, if., instead of house drive coming from, etc can do so sending. The mistake GPS so at the point of delivery, the very first thing you should return. To our neighbor saw your truck and driver bringing package to our neighbor are Hispanic or Latino your answer recently. Pantry is a great start, but a different name delivery time as my husband have witnessed delivery our! At an intersection which lets you know that you might overlook this part while ordering delivery! A few challenges cookies may affect your browsing experience take 24 hours after your shipping has. Count as water intake neighborsand see if it was sent to your adress, but it is best do. Associate know whats going on, that is something that you can do avoid. Reach out to your adress, but it does not arrive fedex delivered to wrong address can i keep it reattempt. Was coming from, etc, there are things you can collect it from. If youre unsure, ask your FedEx representative about insurance coverage the CS number. The number of visitors, bounce rate, traffic source, etc on metrics the of. Their customers or their packages can I change the delivery the same day they... Day if possible address marker stand out the mistake your house or apartment have package or they had wrong... ( 4th time today ) 're on house court instead of Park Ave. makes a world of difference all states...