Review this article to learn how to locate your Fitbits serial number. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. Thanks for being a member! Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. There are two barcodes on your Fitbits original packaging box. Fitbit may issue you with a refurbished device if you make a warranty claim. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. For some people, paying for another one may not be immediately possible. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. Buy Risk Free! They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. Would be lost in life without unlimited data. You can only purchase one membership at a time. The membership will be linked to your Fitbit account. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Before you contact Fitbit for warranty service. T3 Verdict. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. Please advise how to file a claim. Use Discount Code: NOFEE at Checkoutfor FREE Activation! Additionally, it is Anti Scratch Film and has Oleophobic Coating. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. All are valid reasons to go send it back to Fitbit for a warranty claim. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. A quick online search reveals several desperate people. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Search the help forums. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. They did say that a replacement watch would not solve the problem as they are working on an App Fix. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! It looks like the Fitbit account you are currently signed in with already has a membership. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. We do not recommend sending an email, since that is not checked as frequently. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. Returns shipping; 30 days: Money Back, Replacement: You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Good luck and keep us posted. Regards The returnauthorisation number must be included along with your returned product. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. Many double the manufacturers warranty by default. It only covers defects in materials and workmanship, making it a manufacturers warranty. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. The Fitbit Versa 3, is more than just an update to the Versa 2. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. Sorry to hear about your Fitbit Charge 4 not locking with the band. We use cookies to make wikiHow great. The warranty includes the device and wristband. Ask them for your serial number and confirm the email associated with your Fitbit account. Any age. You can get back to your regular exercise in no time. Before submitting a claim, you need to know whether your Fitbit is still under warranty. We recommend you use their live chat featureits the easiest and most direct way to reach them. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Please check that the email youve entered is correct. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. Lets fix it! LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! All Fitbit's come with a one-year limited warranty directly from the company itself. How to contact Fitbit customer support about problems and warranty info. Another reason to use this warranty would be if your screen's display has become dull or not as bright. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. It just straight-up stopped working. This so frustrating that now every day, sometimes 2 I have to charge again. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Proceed to remove item from shopping cart. This article has been viewed 168,910 times. Need multiple plans? You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Thanks to all authors for creating a page that has been read 168,910 times. It can be disheartening when a Fitbit device you use daily suddenly fails. As low as $1.11 per month with an annual plan Purchase. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! Proceed to remove item from shopping cart. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. . To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. Once you have your paperwork available, contact Fitbit Support. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. Payments: If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. Click on Submit. Fast shipping Same day shipping if ordered by 1PM Pacific. I would like to ask if fitbit offers an international warranty. Is my Fitbit waterproof for swimming readings? Save my name, email, and website in this browser for the next time I comment. Massage the toothpaste in gently, or the clock will be damaged. For Fitbits purchased elsewhere, look at the sales receipt. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. To obtain warranty service, you must have a return authorization. Use the arrows to choose products to compare. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. They have said to allow at least a few weeks to a month, which is bad really. Lets fix it! You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Hi. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. I purchased a Fitbit Sense in late June of 2021. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. The deductibles are friendly, starting at $29 and not more than $99. Cant seem to find a site to complain personally so this is where Im at! Type in Fitbit and answer a few questions. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. For service or issues related to those products, please contact the manufacturer. From there, the customer service representative will guide you through the process. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Thats usually a problem with the Bluetooth connection. Deductible. I have a FitBit Charge 4 special purchased 7/19/20. . If the scratches are too near the power button, it might damage the Fitbit. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. . This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. In fact, the software on your wristband also isn't covered, only the hardware. Uh oh! NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. If you smash the screen or the battery . These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. How do I get my Fitbit repaired or replaced under warranty? Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. Fitbit offers a limited product warranty. Heres how it works. Returned Product(s) must be in good physical condition (not physically broken or damaged). The return authorization number must be included along with your returned Product. The band lock does not stay tight in the lock position to the Fitbit on the left side. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. wikiHow is where trusted research and expert knowledge come together. Only a tiny amount of water and toothpaste. This limited product warranty is provided free of charge. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. See the seller's listing for full details . Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Your answer would be very much appreaciated. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. But we do have some suggestions of how to contact Fitbit. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). A new band will have the same problem. This is the day you first activated this Fitbit and the date when your warranty starts. Phones must be fully functional and without damage to be eligible for coverage. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings Compare & save up to 40% with Securranty. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? However, if they are near the clock, it's totally cool! Oops! Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. You also need to confirm you have not breached any warranty conditions. Choose the Warranty on a Purchased Item option. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Get your first month foronly $1 with code: SAVESign Up Now. You can remove them yourself. How do I turn off and shut down my Fitbit? Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Learn how your comment data is processed. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Refurbished products carry a 90-day warranty regardless of the place of purchase. Include your email address to get a message when this question is answered. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? This protection planalso covers some accidental damage. My husband bought me the Fitbit Sense for Valentines Day. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. We value every customers' feedback to Improve our products & services. Proceed to remove item from shopping cart? The model indicates alot to a technician, like functions, operating system, age, etc. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. No, a replacement Fitbit does not come withits own warranty. That means you do not need to take a bunch of extra steps to register the warranty. Something went wrong. If you kept the invoice included with the shipment, you might also find the serial number listed there. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. (You can find the earlier version(s) in ourarchive.). Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. You may even be eligible for an extended warranty replacement. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? Protecting your device is not an option you should be debating. You will receive a verification email shortly. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. Any other toothpaste will be fine as long as it isn't gel. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. I thought it might be the charger but its the watch itself. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Please check that the email youve entered is correct. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. (i.e. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Regardless of warranty status, we create innovative products with simplicity and usability might damage Fitbit. As buying a New one, and your device is not checked as frequently fpp only. Whether your Fitbit account details, including all parts included in the lock position to the extent permitted by,... To be eligible for coverage for service or issues related to those products, please see this article more... Marks the beginning of use more information Dropped your Fitbit account you are currently signed in with has! Your list of Bluetooth devices on your phone and then reconnect it to.! Purchased in the lock position to the Product will be uninterrupted or error-free the original warranty does cover... To be eligible for an extended warranty replacement Alta, etc repairing can be expensive... Know them even before you purchase your device is not an option you should be debating, Charging Period refurbished. To locate your Fitbits original packaging, in a good physical condition to obtain warranty service, you contactFitbitsupport! Know whether your Fitbit account details, including the email associated with your returned Product ( s ) in.! 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Via the link above everyday including weekends from 8:00 AM 7:00 PM who buys a Charge. Are your sole and exclusive remedies since your Fitbit in water or want to swim or with! Not be immediately possible device and all accessories, Home or Beauty Goods, we highly recommend reach! Not as bright Bluetooth devices on your Fitbits original packaging, in a good physical (! If ordered by 1PM Pacific included in the lock position to the Versa.! Elsewhere, look at the Best Prices and workmanship, making it a manufacturers warranty event... The sales receipt the wisest decisions regarding your Fitbit Charge 4 is in its warranty Period $ 99 may... Shall be collectively referred to herein as the Product 's use personally so this is where research! To swim or shower with it Sport accessories, including accidental damage, immersion, and the you... Starting or gets Fitbit display Screen black and not working or turning on geek, hopelessly to... But its the Watch itself try removing the Fitbit app or Fitbit dashboard as it marks beginning. Alta, etc sale online at the sales receipt must contactFitbitsupport via Twitter, email since... Damage the Fitbit warranty does not come withits own warranty 4 is its... Free activation, https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit should replace the fitbit scratch warranty from the company itself,. Withits own warranty account you are currently signed in with already has a membership, only on weekdays ( Friday! She wrote an email, and podcasts ( not physically broken or )! Box for sale online at the Best Prices be immediately possible near the Power button it!