You could ask the building management to intervene, requesting that they call the tenants or write them a letter. Resolver allows you to keep a record of any email correspondence sent between you and Sanctuary Housing Association, as well any phone calls made via our mobile app. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. These are: You can find more information about antisocial behaviour viaCitizens Advice. The landlord to offer an update to the resident on her rent account balance it should provide a rent statement from October 2020 to date and offer to cross-check payments received if the resident provides proof of payments made. Application was suspended because they missed my viewing time I have no time to argue from whats stated online it was a blessing in disguise. WebHow to File a Complaint Against Sanctuary Housing In 4 Steps. She advised that she had been placed in supported accommodation following a period of mental ill health and that she was aware this was supposed to be the last step before independent living in the community. Registered as a provider of social housing with the Regulator of Social Housing No. These reports were of loud banging doors (both communal and inside other flats), smells of cigarette and/or cannabis smoke, residents breaching lockdown restrictions and shouting or loud conversations by neighbours during the night. There is no evidence that the resident raised this matter again, prior to the complaint she made in late September 2020. Therefore we do ask that you give us enough time to look into these properly before we respond to you. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. In reaching a decision we consider whether the landlord has kept to the law, followed proper procedure and good practice, and acted in a reasonable way. You can check what to do if youve experienced a hate crime or incident. You will be fobbed of with an email. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. So glad I have cctv to prove they didnt turn up .. Over 15 months since my boiler was serviced ,Im sure that is a breech of there contract .. terrible housing association ,avoid like the plague , been waiting 4 month for inspector to come have look at mould issue three appintment cancel by them and one time the guy come day early on wrong date the hole company isrubbish complained three time no one care or call or arrange something and the mould effecting all my family and the flat blow me just not acceptable. All rights reserved. I can't thank resolver enough. not cause a nuisance or annoyance to anyone else in the locality of the property it lists types of nuisance that includes excessive noise. The only number that picks up the phone. And 10 years for my front door to be fixed properly YES ten years!! Hi can i access information from sanctuary housing about how they dealt with my complaints about 2 floods and leaking radiators which is still ongoing, i would like all information from 01/01/2021, do i request a SAR for all the times ive complained and there responcse to be sent to me by email,all i get off them is i will send the department an email thanks. You can be certain that youre talking to the right person at the right time. Rather than being a one-off incident, anti-social behaviour usually happens over a sustained period of time. Resolver is free. We offer a variety of ways for you to be able to make a payment. WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well Voice your opinion today and hear what 321 customers have already said. The officer will then review our records and any information you have provided to assess whether we have followed our policies, procedures and legislation correctly. The tenancy agreement requires the landlord to, keep in proper working order doors and any communal areas, pay rent, service charges and any other charges weekly in advance. The landlord noted that it had advised the resident to make a complaint but she had refused as she, wanted to explain why she did not want to share too many details with them. It goes against our guidelines to offer incentives for reviews. Hi Alison, please can you email us at contactus@sanctuary-housing.co.uk and we'll do all we can to help? Hi Andrei, really sorry to read about your experience here. If you think your neighbours making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate crime or hate incident. You will be given the option to make your complaint by phone via our mobile app. However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. If the perpetrator is a Sanctuary Housing tenant, we will open an antisocial behaviour case and discuss an action plan with you. We use cookies to improve your experience of our website. Simply state the noise that you hear, and explain how it interferes with your ability to work. Include what happened, the length of time and how it affected you. Incidences of noise nuisance can usually be quickly and amicably resolved by chatting to your neighbour. Your experience can help others make better choices. WR1 3ZQ. The landlord also considered the possibility of applying sealant within the residents property but concluded that air flow was needed so this was not possible. There are reviews on here that say to avoid Sanctuary Housing but for many people they have no option but to use social housing and sanctuary group. Craig Moule, Vickie Macdonald (head of gas operations) and Phil Malone (manager of gas) have all proved they don't care. For information on Domestic Abuse, please see our dedicated page. They'll help you decide what to do next. The landlord advised her that social distancing meant this was not possible and signposted her to adult social care for assistance. For example, take a photo of rubbish thats been dumped in your garden. . staff are expected to ask residents to adhere to lockdown guidance but have no authority to enforce it. complaints within 10 working days at stage one and within 20 working days at stage two. To complain about the council, go to the Local Government and Social Care Ombudsman. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Drug use or dealing, Cuckooing and County Lines, Damage to property, vandalism or graffiti, Violence, verbal abuse, intimidation or harassment, help from Victim Support via their website, can do this through Crimestoppers website, Slavery and human trafficking statement (PDF 138KB), Young people gathering socially or children playing, Someone parking lawfully outside your home, Civic disputes between neighbours (such as boundary issues or shared driveways), The noise of household appliances, or music or TV noise at a low level. If you'd like to send over a bit more information using our online form we can look into how and why this happened - it's available here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. You don't need to wait until the end. Theyll look at your complaint and decide if the council or housing association should put things right. Most leases require tenants to cover 80 percent of their floors with carpeting and prohibit tenants from making objectionable or disturbing noises, according to David A. Kaminsky, a Manhattan real estate lawyer. https://www.nytimes.com/2021/01/16/realestate/noise-upstairs-neighbors.html. We use dedicated people and clever technology to safeguard our platform. were completed in all instances these enforcement measures were in accordance with the landlords ASB procedure and therefore appropriate actions. identify vulnerable people, whether victim or perpetrator and work with them appropriately. | Read 81-100 Reviews out of 292 In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its handling of: the residents allegations that staff members breached confidentiality, The landlord conducted appropriate investigations into the residents ASB reports. If your neighbour's behaviour is classed as 'anti social' there are steps you can take to stop it happening. Decide whether the noise is unreasonable, based on its duration, frequency and intensity, as well as if it is deliberate. Sanctuary. landlord has an ASB procedure that sets out that noise nuisance can be either continuous or intermittent, but in either case it must affect the comfort or quality of life of a reasonable person and it is bound by the statutory definition of noise nuisance. She advised that she would provide a bank statement. The landlords records show that it provided the resident with a deodoriser on 7 October 2020 and gave a neighbour anti-tobacco spray to help reduce the smell at source. The resident was apparently unwilling to advise which staff members she was referring to so the landlord advised her it would remind staff. WebThey dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make The landlords complaints policy says that events that occurred more than six months pr. Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. WebWhen you make a complaint, we will: Acknowledge your complaint within 5 working days. It responds to complaints within 10 Given the resident asked that a complaint not be made and did not offer specific allegations, it was reasonable for the landlord to respond by telling her it would remind all staff of the professional standards expected of them. The resident made a further report of cigarette smoke on 6 October 2020. We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. View our cookie policy here. They could bundle them up and take them outside to run around. A vehicle will not be considered to be abandoned if it is: You cancheck if a vehicle is taxedbefore reporting it. The landlord wrote to the resident on 13 November 2019 it provided a rent statement and told her that her rent account was effectively 565.77 in arrears. Unreasonable noise could violate your warranty of habitability, a state law. Landlords are loath to get involved in noise issues and will hope they resolve themselves somehow, Mr. Kaminsky said. the residents reports of anti-social behaviour (ASB); the residents request for a rent account refund; the residents allegations that staff members breached confidentiality. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. To find out more, you canvisit the Housing Ombudsman website. You may change your settings at any time or accept the default settings. it was not obliged to take enforcement action. They may not be aware that there is an issue, and we would always advise that you try to resolve minor issues yourself before escalating. Thanks to @paullewismoney for pointing out this very useful new website on complaining. Read what we're saying about a range of issues. If it's a social landlord, such as Beyond Housing, or Sanctuary Housing they should be able to help. Tell them: There is a lot of noise coming from your apartment and Im hoping we can work something out.. What are the rules about parking near your home? Uncontrolled copy if printed. Its all too common for providers to ignore their customers and expect them to put up with shoddy service. Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. This could include warning letters and acceptable behaviour contracts. It would never been escalated so quickly without resolver. You can ask a mediator for help if you want to put things right but you cant agree how. It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. if the resident no longer receives support then their accommodation may be in jeopardy. Clarion Housing. Keep a log of the disturbances, noting the dates, times and types of noises. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave 1000 we pay yearly already. If after investigation we are unable to deal with the problem, you may be able to take action under Section 82 of the Environmental Protection Act 1990. Being one of the largest housing associations in the UK, Housing Sanctuary owns and manages more than WebThe residents complaint concerns a neighbour within the block who is also a tenant of the landlord. There is a whole section of the website dedicated to supporting residents. The landlord has an ASB policy that says it will: look to modify behaviour through support, persuasion and legal sanction rather than moving or displacing ASB through eviction or re-housing. sign posting to special services , they all come in on average as the same price ,we get charged for the same thing in some cases but under a different title, if you ask for a p.o.m statement you will see for your selves not that they will give you one. Between the stage one complaint response of 14 October 2020 and December 2020 (when a final complaint response was issued), the landlord noted the following further actions in response to the residents ASB reports: it recorded that the resident had attended a key worker session on 20 October 2020 but refused further housing-related support, it wrote to the resident on 21 October 2020 about cigarette smoke, advising that residents are permitted to smoke inside their flats but not in communal areas and that it had provided a battery powered air freshener for the area in question and given the resident anti-tobacco smell spray, found an office door was causing the resident disturbance on 9 November 2020 so reminded staff to close doors carefully and use a buffer on the catch, interviewed a neighbour on 13 November 2020, asking them to avoid causing a noise during the night, investigated a report of cannabis smells on 19 November 2020, issuing a final warning to a neighbour as a result, conducted a block walkabout on 23 November 2020, noting it was unable to detect a cannabis smell, reviewed CCTV footage on 24 November 2020 in response to a noise nuisance report, noting that the Police had been called to the block and may have been responsible for some noise, reviewed CCTV footage on 28 and 30 November 2020, noting that no potential perpetrators of noise were identified. 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