The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! We love this place! The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. Huge downside though: the bathrooms. Guests will be contacted prior to their visit to verify arrangements. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. Keep in mind it's a resort, so things are gonna be Walmart cheap. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. It refunded many customers, but some fell through the cracks. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. Lock in the lowest price from these sites. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . Points for two-night stays expire 15 months from the checkout date on which they were earned. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. Visit Website. The rate also includes parking, and access to all events. If my family has food allergies, how can I let the resort know? I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. However, you are welcome to play in the water park as early as 1 p.m. Does the lodge offer a commissionable rate for travel agents? Do I have to add children under the age of 2 to my reservation? I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Who can use mobile check-in and how does it work? We welcome guests with special dietary needs. Larger items, such as luggage, will need to be kept in your suite or vehicle. On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. Manteca's location is the 19th Great Wolf Lodge to open . Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. Learn More About Great Wolf Resort's Privacy Policy. Can I add Bonus Deals on top of point redemption? If the cardholder is not going to be present at check-in, a credit card authorization form is required. Members must complete their profile and set a password to have access to all benefits. The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. There may be fees associated with the replacement of RFID wristbands. Love DD. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. "It should fall off in three to five days," she said she was told. Can my child use the water park if he/she wears diapers? 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. He brings real fun and joy every time. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. However, you may smoke in designated smoking areas. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. Points can only be redeemed at our U.S. lodges. You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. So half of the water park was closed on a Saturday. We just spent a week in Estonia and Finland. You are subject to the best available rate on these new dates. If i had another choice i would not come here. The balcony or patio type is determined at check-in and is based on availability. No thanks! I recommend that as a healthier alternative than mindless video games. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. Why not buy 3? Are the waterslides wheelchair accessible? Can I get it back? Where do I go when I arrive at the lodge? The resort was supposed to re-open 3/22 (after being closed due to covid). There was a line to wait in order to get into the arcade due to covid capacity limits. Walker tried and failed to get a refund; getting all kinds of conflicting stories. We have specially trained chefs that can offer a variety of special items for your family to enjoy. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). Make great memories with your kids . For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. The water park was filthy Friday evening. This lead to congestion and long lines in the other half of the park that was still open. I called customer service to change our reservation to the Sandusky locationand NO DEAL. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Food is edible at best. We had bags with our swimsuits and flips, etc. Yes, the water park is kind of a dystopian nightmare. Answer 1 of 11: Hi fellow US travelers! When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. What time can you use the waterpark at Great Wolf Lodge? Local calls are included in your stay. If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . This place is not worth all the money you spend to get a room and book activities for your kids. Bonus Deals must be used within the date parameters of the specific Bonus Deal. Yes! Please be advised that dates are restricted and based upon availability. The hotel and indoor . Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. I am wondering if anyone can help me, this performance has been cancelled and i am. Please see a Pack Member for assistance. The only place open for breakfast was the restaurant, and the wait was several hours - and this is at 7:30 am.- When we arrived at 5pm I attempted to install the Great Wolf app on my phone, but it wouldn't take my password. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. to speak with a Food and Beverage Management team member. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. Does Great Wolf Lodge provide Sign Language interpretation services? Points are earned on qualifying stays of twonights or more. Sower heads and controls are not at all kid friendly. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. We will not accept cash at check-in or any outlets. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. 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