Doing so would go a long way towards assuring those purchasing vehicles the folks they are dealing with are principled and fair.Meantime, I have purchased a vehicle that needed considerable expense to make operable. After further review of the bidder, he has done this on several auctions and has Never won and always bails out. Copyright 2022 Consumers Unified LLC. I have been charged $1250. This site screams money laundering scheme or something else nefarious is going on. I attempted to list my car for auction with BAT. BAT was not willing to make an exception, which I believe they should under these circumstances. Bat charged 5% of the sale price and have kept the bidder fee and no one does anything about? This involves answering questions on the submission form and uploading photos so the auction team can evaluate if its a good fit. Activities and Societies: Chi Sigma Iota Counseling Academic and Professional Honor Society . I also noticed two other bidders that mysteriously joined BAT around the same time the truck was listed and have not bid on anything else shortly after the auction ended. The valid questions and information offered by site users is crucial in helping bidders make educated bids on the vehicles listed, and that increased bidding confidence is helpful to sellers in getting the most value for their vehicles. FROM BAT October 24th: I have reviewed your listing's comment section and although some comments are more critical than others, none of the comments outright go against our commenting rules. And that's the Bricklin SV-1, a rare and mostly forgotten 1970s sports coupe. Manage daily operations of a boutique automotive dealership specializing in exotic and high line vehicles. One of the questions they asked during the submission was the reserve amount, which I responded with $38,500. 1. If they don't follow through as agreed there are consequences. I am hoping for a speedy resolution. Removing the more critical comments is not something we'd do. It bears the question whether this is standard procedure by them or individuals are targeted by ***. I advertised my car at a 3rd party classified website. It is common for some problems to be reported throughout the day. The PrivateAuto app includes vehicle listings, an integrated payment gateway, vehicle financing, in-app messaging, a scheduling feature for arranging test drives, and e-signing . They contact them, and do the bidding in their place. So he reduced his offer to me by 10k. We're sorry to see you go and hope that in the future you can rejoin us. I asked questions beginning NOV 7, 2022 to the seller of a car at BaT (using public comments), but they were flagged by other BaT (users) commenters as breaking their rules (impolite, aggressive, abusive, etc.). Bring a Trailer's strength is a stark contrast to recent traditional auctions. Note that complaint text that is displayed might not represent all complaints filed with BBB. I hope we can resolve this, but BaT needs to honor their advertised guaranteed service. I responded that after all the time and money on the undercarriage, the reserve was the same, and the lowest I would go would be a $25K reserve. And now, Goodguys has partnered with Bring A Trailer to provide our Members an unparalleled online auction "Members-Only" experience that includes . I received a call at 5:15pm that the driver was in traffic and the new arrival time was 6:40pm. Thank you. Currently example the Frieghtliner Unimog at $7500 to start the auction The comment in question was related to whether a given car was "numbers matching," which was never claimed in the auction listing, and in fact it was noted in multiple places that the engine had been replaced. We have already refunded this customer their listing fee, and have addressed this situation internally so that we can improve our processes. Bring a Trailer is a phenomenal resource, a great deal of fun and, on occasion, a pernicious feedback loop that causes people to spend stupid amounts . on my credit card for my bid on 2014 Mercedes SL500 which I was not the low bidder on. Bring a Trailer recommends asking the seller for a copy of the title and a bill of sale prior to payment. They helped locate where the truck was. Below is a timeline of my experience.October 2: Submitted vehicle.October 10: Submission was accepted (why did it take 8 days?). I was informed that a driver was enroute to pickup the vehicle. Bring a Trailer Basics: Joining, Searching, and Bidding. The investor was concerned that potential buyers researching the vehicle would read the inaccurate comments on BAT therefore impacting its resell value. I have bid on a truck and noticed someone else bid right after me driving up the price. BaT appreciates the expertise and value added by all our community members, whether they are registered bidders or not. Cancel it please. In all my comments there was never anything derogatory or attacking the seller. West Chester, Pennsylvania, United States. We value your privacy. Our open commenting system is imperfect, but the ability for sellers and our community to exchange information on the vehicles at hand has been part of BaT's mission from the beginning. No response from Henry after that. clock, radio, brakes lights and front suspension does not work. Obviously that is unacceptable behavior, and as a result their ability to participate in the comments was restricted. BAT has responded in a timely and professional manner to my requests, but has refused my reasonable request. This investigation has been going on for 5 weeks now, and *** refuses to move forward on either delivering my truck, or proceeding with using their insurance to make this right. We do not physically inspect any vehicles on the site. Henry (the guy I was communicating with) low balled my car right off the hop. Where eBay Fell Apart. As a matter of policy, BBB does not endorse any product, service or business. We have been in contact with this customer directly, and at this time the questions about the car's condition have been resolved and the purchase is proceeding. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If individual accounts are targeted its discrimination.In another matter *** which is a CAR auction site discourages SELLERS to have PRE PURCHASE INSPECTIONS done and published during the auction.I am very curious why. They would extract my information, post it on their website, and make some comments. The BaT referral of the "approval" statement - is very murky at best. Complaint: 18313409I am rejecting this response because: This is a standard approach by BAT. While in transit, the car hauler was involved in an accident, and my truck was severely damaged. You can list any car for sale on eBay. After seeing this researched a few others that do this as well. Bring a Trailer is legit, but that doesnt guarantee its safe. Listed by 8102rich. When I inquired why the low reserve, BaT's representative Robert ** told me the undercarriage was below par. Our team has informed this customer that we cannot interfere with an investigation and that unfortunately these claims do not move fast. Get prices, comps, alerts and more on this 2023 Ford Bronco Raptor for sale at Bring a Trailer Auctions . Regarding turnaround time, both sites have a similar turnaround time of 48 hours. 1. I recently sold my 1972 Vintage Datsun 510 on a BaT auction for $36,510. Again, this user's comments were flagged by other community members, and the concerns he raised were addressed in the text of the auction listing itself. Honest auctions, low fees, and the most active enthusiast community on the internet. I resupport my original statement, they just didnt like the INFORMED commentary on the vehicles. This means the auction is only over a full two minutes after the last bid is placed. I do not take this view lightly. It's called Bring A Trailer ( BaT) and many of us spend too much time looking at it on a daily basis. The portrayal of BaT's position with regard to "being a good fit" of my vehicle's listing on BaT is spurious. At 5:36, I received a phone call that a transporter had been arranged. Lastly, we agree that the communication and timing of our shipping process was not smooth in this case. On *** auction page, it shows this seller is a private party, but it turns out he is a dealer, and he owns couple flipping car shops. His and BAT's assistance is very much appreciated.Sincerely, ***************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Neither one posted any comments or has any history past July 2022, and no bids past August 6th 2022 and the truck sold on 8-2. However, comments that violate our commenting rules or are otherwise inflammatory, personal attacks, etc. signalpuke. Our shipping team was in contact with this customer as recently as the week of 12/4, and they will continue to do so as they have updates to share. Sincerely,*************************. It is important to note that BaT has no tolerance for bidding games, "shilling," or other activity that erodes the fair spirit of our auctions, and we address any concerns about such activity directly with those users. Pack your patience. The problem with Bring a Trailer is that you had no idea you needed a bright-yellow 1974 Volkswagen Thing until it . Buy At Auction. typically gets 18-20 mpg daily driving please ask all questions before bidding 24-Jan . The gas was coming out through the cap and keyhole and running down the side of the truck underneath the cap. The truck was picked up by a third party car hauler. Again I only stated facts and was in no way derogatory. First, I wanted a reserve on my car and my "auction specialist" stated that No reserve would be better in my case and afterwards no moderation was done to control the setting and make a fair auction to my vehicle. Even though live public auctions recovered somewhat from the 2020 impact of the pandemic, he noted, Bring a Trailer notched a remarkable 2021. I contracted with Bring a Trailer to ship a truck I purchased from the buyer. I said that was unacceptable. BaT History (1 entry) This Listing. !1997 F350 XLT 4x4 Crew Cab (4 door) 7.3 Liter V-8 Diesel Powerstroke, Automatic with overdrive, Dana 60 front axle, Weld Racing Wheels and Toyo Open Country Radials (tires and wheels cost $4500) only 66,000 original miles Located in Seattle Washington 98188 1 mile from Seatac AirportI . BBB Business Profiles may not be reproduced for sales or promotional purposes. The daily lineup, hand-honed by Howard Swig, head of auctions, and his team, never fails to find the delicate balance between variety, rarity and nostalgia. They in no way approve of comments that negatively affect the PRICE they get for their cars, even making up a "gibberish" story to support their claim. Like Car and Driver, Bring a Trailer is . I got a a notice that my comment was "reviewed by *** stuff" and then not published during the auction. BaT should force sellers to report known problems or face paying for repairs. Because the seller now didn't reply, I need *** step into this issue and let the seller do the fix based on *** or deduct the the fixing cost from the bill. These users may have 1K bids (5 per day) and no auction wins or items for sale. I never bought a car. BaT censors emails to the sellers and often never sends them if the conversation hurts their bottom line. The most popular Bring a Trailer listings included cars, a truck, a trailer, and one car part. Hopefully it will be corrected soon as I like this platform. Beware of dealing with Bring a Trailer highly questionable business practices. So now it is back on BaT to remedy this situation. No return of file I sent for sale of my car and not accepted. I suggest I pay another $200 to do another *** at a **************, if the 2nd *** confirms that there is no issue of the brake, I will pay the car immediately. Ok if you know that going in. The online auction site Bring a Trailer has become synonymous with bringing high prices. They have them flaggedby BaT admin (so they cant comment anymore), cheerlead the prices higher and higher and shill (acts as an enthusiastic customer to entice or encourage others) all sellers with idiotic positive statements that keep the auction moving along in a cheery manner. 3 days after the auction ends (12/31/2022), the seller said he back home. So, since I kept seeing more and more mention of Bring A Trailer, I thought I'd share my experience. Dietz can make . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Search. My questions were about the authenticity/fitness of the vehicle, ****** claimed to have numbers matching to prove authenticity, but when pressed he would not verify for all to see. Most car enthusiasts are familiar with the auction site Bring A Trailer, but not many are intimate with the site's selling process. Rob Siegel. Well guide you through the process. I contact the *** support couple times, *** want seller and buyer to resolve this. You can NEVER get a real person, who gives a crap on the phone. When the auction is over, Bring a Trailer connects the seller with the highest bidder to complete the transaction. When making a comment about a New England car that I had seen about the condition of the underbody, I said "you folks from California won't like the condition of the underbody." My reserve was basically at a break even point. I would never again join your organization no matter what you do. Hint: I'm embarrassed for them. Randy Nonnenberg and Gentry Underwood co-founded Bring a Trailer, but its not clear who owns the site. At 5:50pm, I received another email with the information I had given her (Shakeira).At 7pm, I tried to call the shipping company and there was no answer. Don't hold your breath on their winning bidders actually paying you. Lots of very knowledgeable and funny regulars, and relatively few annoying ones. As we extensively investigated in Hagerty Insider's deep-dive into the apparent ongoing Bring a Trailer effect, it's not just your imagination; a notable portion of the popular online auction site's 450-or-so weekly lots change hands for significantly more than they would claim elsewhere.. After multiple flags, that comment is removed and further comments by that user will require manual approval. It seems that facts and opinion posted are removed and censored, but if they claim transparency it is 100% not. I contracted with Bring a Trailer, and not their third party. This complaint was posted by a verified customer. I guess they are the owner not me or you, I am a collector. The next day I received an email stating my vehicle was not accepted, no explanation no valid reason. Again it seems that we have a censored auction = potentially manipulated by the auction site. He didnt understand anything I said. Duncan expressed that he was upset about the initial omission of the paintwork problems and sought . . This profile has not been claimed by the company. Better Business Bureau 2 stars out of 5. Hemmings clearly believes their brand name has . I am not a disgruntled ownerbut I do understand the market and the value of a professionally restored muscle car such as mine. Well, upon delivery, the bike would not only not start, but I noticed many things wrong, or not operating. Enjoy reading our tips and recommendations. It states engine number matches documents or COA. If the auction reserve is met when the listing ends (or there is no reserve), Bring a Trailer provides you and the winning bidder with each others contact information. I was in contract with Bring a Trailer. but I was out bid at $25250 by Roger. She contacted the driver and he told her the new arrival time would be 8-8:30pm. Sellers are advised to provide buyers with a photo of the title and a **** of sale prior to the transfer of funds. After reviewing the pictures closer I noticed the fading in the paint the same pattern that the gas was leaking. I asked to see paperwork. I have bought and sold on this site a few times without a hitch. #1 Sep 6, 2016. It was removed by BaT with no reason expressed by them and all subsequent comments about any cars were not allowed. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I feel obligated to inform the BaT community of their questionable business practices. They respond with a generic response that it may take up to 45 days. Bring A Trailer Media - Auction fee for a car that cannot be imported. Unlike eBay, Bring a Trailer doesn't offer Buy it Now pricing. I bid on, and purchased a vintage motorcycle recently. Be the first one to find this review helpful. I won an auction for **** *** ****** car at Bring a Trailer (****************************************************************) 12/28/2022. Autos EBay Craigslist Facebook Auction. Auctions typically run for 7 days. Unsubscribe at any time. I was only pointing out my observations. Lot #165. You make up your own mind, just remember I as an owner and in this field for over 50 years have earned the right to critique vehicles. While Bring A Trailer charges Buyers a flat five percent up to a cap of $5,000, Hemmings will charge each buyer a minimum of $500 with a cap that's double BaT's at $10,000. The seller said he didn't trust the *** report about the brake. This was not declared at the bidding process, nor on any of the description. Take eBay, for example. BAT collects a percentage of the auction so it is in their interest to achieve high bids. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Yet, on the site right now, with a . So they need to make this right. Desired outcome: No, Bring a Trailer does not have an app. It is standard procedure onBAT not to claim number matching anymore. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Bring a Trailer does not provide financing for vehicles since all transactions are direct between buyers and sellers. Bring a Trailer is a curated online auction venue for collectible and enthusiast vehicles. Both of them raised bids of $1,500 to $3,000 over previous bidders and themselves. 422 Evergreen Rd - Kearney, NE 68845 - AUCTION, Cash/check at pick up, bring boxes, help to load!, 1958 Chevy Impala 2 Dr, Utlity Trailer 5x8', 1988 Chevrolet 1/2 Ton Pickup - NOT RUNNING, Pickup tool box, Pup trailer, Concrete blocks, Telephone poles, Craftsman riding mower W/bagger, 44" deck, Goldwing Honda tricycle VIN1HFSC0222DA313734, Matching motorcycle helmets, w/extra . We also give the community the ability to flag comments that are not in the spirit of the site. BaT does not flag comments or moderate users unless they violate our commenting rules, though community members have the ability to flag inappropriate comments as well. Stated that it was worth $52, 500. While we appreciate that this customer was dissatisfied with several aspects of his experience with Bring a Trailer, I do want to clarify a few things:The truck was submitted to the site on October 2. Bring a Trailer works differently depending on whether youre buying or selling: Auctions continue online for a set period, and Bring a Trailer does not announce if or when a reserve has been met (if there is one). Though there is always some risk involved in any auction purchase of a used vehicle and BaT is limited to the information sellers provide us in order to host their auctions, we do expect all sellers to be as honest and forthright as possible. At any moment, there are between 250 and 300 auctions ongoing. The owner has also removed my comments on the tr8 auction and now blocked me from leaving comments. Buyers pay a 5% fee to Bring a Trailer on top of the sales price, with a minimum of $250 and a maximum of $5,000. The response was the same $18,500 reserve. When the current bid is $19500 who in their right mind with plenty of time left on the auction clock mind you throw out a $25000 responding bid? (opinions to this review) Misleading Information. The seller had said nothing of the problems, only touting the amazing condition of the bike. If non positive or comments are removed were flaws are pointed out those potential buyers are tricked into a purchase they otherwise probably would not have done. During the auction incorrect comments were made by a particular poster regarding the vehicles correctness. BBB is here to help. It's all about the commission they pull from the buyers credit card at the time of the bid, they don't care after that nor will they ban the buyer from it happening again. I even sold a car with BAT. NOT FOLLOWING. As we have informed this customer directly, we do not remove auction listings from the site, and we do not remove comments that do not violate our commenting rules regarding civility, personal information, etc. Again, this customer has done well to address the comments made during the auction, and we would argue that actually. With Plus service, Bring a Trailer schedules your vehicles photo shoot, but much of the process is unchanged. Does anybody else see something dreadfully wrong here. I'd like to file a complaint. Complaint: 18384630I am rejecting this response because: The business response was; BaT has NO tolerance for activity that erodes the fair spirit of our auctions. The owner of the vehicle understood all this and was quite reasonable. 379K followers. Oh one more thing their virtual assistant is worthless too, I am trying to close my account and pull my cars out, I can sell my cars in one day at the reserve price they are suggesting. Now that this user has comments flagged by other community members, his future comments require manual approval by BaT staff until we can be sure that further violations will not occur. I purchased a 1989 Mercedes 560SL on 5/25/21 that appears to be highly misrepresented along mileage rollback. 6,022 posts. Coordinate . When that happens, we do require that future comments by flagged users be manually approved by BaT staff. I'm not comfortable with them having access to my credit card. A week prior to the auction the customer was offered 115k by an investor who intended to resell the vehicle, following the auction the same investor lowered their offer to 105K due to the negative comments made regarding the vehicle. Live Now; Premium; No Reserve . 3. As you may know it takes time to build an ad and wait for it to go live with BAT so these bad actors could have been friends or family just ginning up the price until they got it to where they wanted it to go. The Bring a Trailer auction website has become a go-to site for those looking to buy and sell Corvettes, and it was only a matter time before the first 2023 Corvette Z06 made an appearance. Click here to get notifications about new complaints of Bring A Trailer Media. I paid $200 and made *** appointment at an independent *** shop with very high customer reviews, ******************* (4.9 of 5 from over 400 reviews) on 01/03/2023 (first working day after new year holiday). 25174. The auction did go live on November 15, and part of that timing is due to the hands-on nature of Bring a Trailer listings, in which an auction specialist writes the text, assembles the photo gallery, and ensures that the description is as accurate as possible. It's a gearhead's utopia of rare, vintage, and unique vehicles for sale all in one location . Bring a Trailers sniping protection also extends the auction clock by two minutes every time a bid is placed during the auctions final moments. Before we were able to contact this customer and advise, he and the car's seller were able to sort things out. It is a project car that comes some assembly required but that's why I tried to list it on BRING A TRAILER! I guess this will work till it doesnt. Bring A Trailer claims to be fair/transparent, but I found the opposite to be true. Just beware! During the auction, *** should verify the listing car and verify the listing seller. Bring a Trailer is a auction company. Keen to clear up that mys. Linkinbio. There are two types of thisone is that you mamby pamby play up a bad vehicle to only appease the new owners and two, is the way I do it, trying to inform and not leading the new buyer down a PATH. I have been banned for almost 1 year because I asked the HARD questions of sellers, NEVER had I once asked anything with malace. It's been in the shop now for a month having the carbs rebuilt, lighting fixed, fork seal replaced, and kick stand repaired. Its location on this page may change next time you visit. In contrast, Bring a Trailer uses a sealed-bid system, which rewards the highest bidder after the auction ends. This review was chosen algorithmically as the most valued customer feedback. He admitted to it after several members pointed it out. However, comments directed at specific users, or that are deemed to violate our commenting rules by being flagged multiple times by users are not permitted. Thank you for reaching out and sorry that you're having trouble getting in touch with us to deactivate your account. ALL my observations were very correct and did not offend at all. are prohibited. I noticed recently that some of my comments were not published during an auction because they were not favorable to the Seller of the vehicle. That said, there were additional delays while we waited for some additional necessary photos and information from this customer. And will update this in the future. Thus, BringaTrailer.com now has the luxury of being very particular about the vehicles they offer at . On Bring a Trailer the buyer and seller are committed to selling if the reserve is met and to buying if they are the high bidder and the reserve is met. See reviews below to learn more or submit your own review. The complaint has been investigated and resolved to the customers satisfaction. Feb 27, 2023 Ends Today. If youre looking for White Glove service, contact the company for pricing information. The district general attorney should look into this. After all, it's THEIR car. And having just pulled up the FIRST four ads on BAT I found out they are DEALERS. The customer requested that BAT delete the auction or at a minimum delete the inaccurate comments, which their policy does not allow. I pressed on keys and tried to check if I was being listed to by BAT only to have them NOT ANSWER me. There are 20 year olds selling your MILLION dollar Mercedes. But after this, the seller didn't get back to me. I am having a very very negative and weird experience with this website Bring-a-trailer, and the owner Randy Nonnenberg. Everything is done auction-style on BaT, so if you want to win, you must be the highest bidder - though in the final 2 minutes of bidding, the clock resets to 2 minutes whenever a new bid is received, preventing bid sniping and ensuring the seller gets top dollar. Unsubscribe easily. Its auction specialists create listings with materials provided by sellers, and many features focus on transparency. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. However, ****** critical comments, personal attacks, and other violations of our commenting rules are not permitted. I have a 1974 VW Thing that has $30K invested in a complete restoration and new motor. Naturally, such returns attract would-be sellers to the . Thank you, you have successfully subscribed to our newsletter! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Now I have contacted both the buyer and seller in order to reach an agreement to refund some of my money. Learn how it works. One, They have a rating by the BBB of a little over 1 out of a possible 5. This actually reinforces the value of the car, and retaining the auction result on the site is part of the transparency that BaT strives for. These are the user's that flagged my comments.Many of these users had thousands of comments (and thumbs *** meaning they give positive comments) so I looked beneath the screen names and saw their complete activity with Bring A Trailer.I found most of these members have thousands of comments in their history, but they dont bid or list cars for sale. Auction so it is common for some problems to be highly misrepresented along mileage rollback the customer requested that delete! 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Told her the new arrival time would be 8-8:30pm comments made during the auction team can evaluate if a... First one to find this review was chosen algorithmically as the most popular Bring Trailer. Answering questions on the vehicles correctness leaving comments much of the process is unchanged question this. Be manually approved by BaT with no reason expressed by them and subsequent! Getting in touch with us to deactivate your account the online auction site Bring a Trailer your... May take up to 45 days side of the title and a bill of sale to. Report about the vehicles correctness approved by BaT staff auction clock by minutes! Bat is spurious may change next time you visit unfortunately these claims do move. Out and sorry that you had no idea you needed a bright-yellow 1974 Volkswagen Thing until it a by! Phone call that a transporter had been arranged happens, we do require that future by! Bid on, and as a matter of policy, BBB does not have an app of our rules. Vintage motorcycle recently full two minutes after the auction is over, Bring Trailer. Correct and did not offend at all in touch with us to deactivate your account just up... Done this on several auctions and has never won and always bails.! Who gives a crap on the site the hop ability to flag comments that violate our rules. A bill of sale prior to payment its auction specialists create listings materials! Robert * * * should verify the listing seller the amazing condition of the of... '' and then not published during the auction poster regarding the vehicles photos and information from customer!
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