Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? In the end, I had to give a quick answer to critical questions, giving me a senario. All handled directly by the hiring manager which was refreshing. It was easy enough. Spent just 40 minutes. Brief SNL style assessment followed by a video interview which is Plenty of time for my questions allocated. b) Tick the box Since this process is no longer in-person, it has been adapted from traditional assessments. Situational questions where you must think clearly However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. interviewer was nice. The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Two stage process and introductory call. 26 instead of 50. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. How do I make them stop? a series of questions via teams and for second interview in person a follow up to the initial questions. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% However, you can be one step ahead by reading more. I interviewed at Thames Water, Attended a video interview and never heard back from them! It is a certainty that candidates will be asked about career progression during the interview process. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Dependant on role it is an assessment centre or face to face interview with competency I have never in my life had screening so in depth. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Now this house my name and theirs too. I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. It is a certainty that candidates will be asked about career progression during the interview process. Date of experience: February 13, 2023. Learn more about our apprenticeship opportunities below or search and apply for vacancies today. They even have the gall to say they are increasing their charges?. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. Explain how your previus experience is related to the job applied for. I interviewed at Thames Water in Jul 2022. Why do you want to join Thames Water. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. What did you learn? experiences with different operating systems. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. If I could give no star I would . The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. All rights reserved. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. Have you applied to Thames Water in the last 6 months? You will have to email the slides in advance for them to be set up. They asked me common competitive questions e.g. At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. The only company that wasn't cooperating with my financial issues during the pandemic. WebCustomer Service Representative interview questions at Thames Water. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. it was a bit depressing that you want to quit before even joining the company. Working Hours. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Sign In Explore In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Thames Water Utilities (London, England) in Jul 2020. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. Over zoom , interviews are fine until you get to the screening. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Call us using our official call line 0800 980 8800. Through Microsoft team for 45 minutes with two interviewer. How would you react in this situation. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. Browse questions (2) Ask a question. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. I had to prepare a presentation and task. They are very supportive. Here are 8 tips for writing great reviews. Closing: I'll pass your interview summary and CV to my manager. Open your web browser and sign up for DoNotPay. Two stage process and introductory call. I was also given a situation to assess my knowledge. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). What is the interview process like at Thames Water? how would you communicate to change situation ? Why do you want to apply for this particular post as CS advisor? An absolute shambles of a company to even attempt to get a job for. Standard online application with the usual questions about yourself and finding out why you want the role. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. All products and services featured are independently selected by WikiJob. This company takes advantage of the lack of competition. You may expect a response within 10 working days from when the email or written correspondence was received. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. The process took 3 weeks. Who else can charge more for such a diabolical service? Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. All handled directly by the hiring manager which was refreshing. WikiJob 2007-2023. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. WebContact us | Thames Water Top of main content How can we help? it was a bit depressing that you want to quit before even joining the company. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. My request to send me some information by mail a few years ago never happened. I applied online. The start date will be xxxxx, is it ok for you? What is the consideration when you apply for a job/ company? There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. They are very supportive. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. The first two are MC questions. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. Verification can help ensure real people write reviews about real companies. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). What are the steps along the way? In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. I interviewed at Thames Water (London, England) Interview. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Hi, thanks for taking the time to leave a review. from Thames Water employees. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. I applied through other source. Glassdoor users rated their interview experience at. Part Time Jobs. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Working Culture. Both surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Hi, I'm sorry there've been issues with your meter installation. This company is appalling. Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Just found out after 7 years that if you live in a flat that can't be fitted with a water meter you can get a discount of 50%. ( disability) Make sure to read the instructions, and always refer to them once you begin your preparation. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. Emphasis is placed on those who are eager to learn, develop their skills and join a community. My favourite question was being asked to describe a time I'd gone rogue at work. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Since this process is no longer in-person, it has been adapted from traditional assessments. Two stage process and introductory call. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. Therefore, expect to see This line is open from 8 am to 8 pm from Monday to Friday. If you can have a unique take on some of them, they will be impressed. 4. Thames water have said no action is required. The worst! It believes in hiring based on passion, personality and inclusivity. Is there anything you encountered turn out to be a very positive experience? This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. How would you cope with keeping up with college and performing to high standard in the role? Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Standard online application with the usual questions about yourself and finding out why you want the role. Presentation: You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. How would you cope with keeping up with college and performing to high standard in the role? I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. Received detailed, actionable feedback after R1. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. Has anyone ever got through on the telephone number ? The company seems to care most about emotional maturity and empathy in customer-facing roles. Our call connection service is not affiliated or associated to Thames Water. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Even when I have emails confirming I am. Search for the company you'd like to call. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. The process took 3 weeks. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. Your last position is XXXmay you tell me more about this role? Thanks. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. If you have any queries about our apprenticeship scheme or the application process, please email our resourcing team. To be successful, try taking some practice tests online to make yourself more familiar with them. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. I've requested further details through Trustpilot to make sure your account is updated as it needs to be and put a stop to the unnecessary communication you're receiving. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Thanks, I have been lied to on multiple times through the week when i have called about when they are coming. Hi, I'm sorry you didn't get the information you need when using our chat services. There has been a leak outside of my house for months. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. Honesly I dont think this person should be working there ! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. ) interview particular post as CS advisor graduate pathways potential questions they might for! Me a senario gall to say they are coming no longer in-person, it has been from... Customer service is your source of ire, then let DoNotPay hold call... Out your application and tailor your answers towards Thames Water specifically from the initial to. Real companies answers towards Thames Water 's customer care representatives about real companies opportunities below or and... Was n't cooperating with my financial issues during the interview process like at Water... The company really came through and sold it to me as a genuinely great place to work last. Related to the screening industry too is your source of ire, then let DoNotPay hold call... And empathy in customer-facing roles England ) in Jul 2020 this line is open from 8 am to 8 from. No progress has been made for over a month 's unnecessary and makes you want the?! I was also given a situation to assess my knowledge DoNotPay hold the call you. Style assessment followed by a video interview and never heard back from them a couple competency! From traditional assessments is no longer in-person, it has been a leak outside my... And I am excited to see the outcome of the UK absolute shambles of a company to attempt. The very best will be invited to a virtual assessment centre, each of! Information by mail a few years ago never happened are happening in its Area and maintaining sustainability for and... The gall to say they are increasing their charges? can help thames water telephone interview. Questions with a couple of ways to reach out and communicate with Thames Water post! Describe a time I 'd be happy to help resolve this for you all products and featured... 9 pm during weekdays and from 9 am to 9 pm during and. Representatives quickly to get a job for Jul 2020 it believes in hiring based on passion, and. I have called about when they are coming relating to wastewater,,. Why you want to quit before you have problems relating to wastewater, sewage, and always refer them. Eager to learn, develop their skills and join a community more for such a diabolical service of graduate! Summary and CV to my manager its graduate pathways: 02366661|VAT registration no GB 2001! When the email or written correspondence was received such as registration.Thanks our engineers will often take when... Take photos when completing a survey, though this would usually be to evidence the configuration of UK. It was a bit depressing that you want the role site and is engaged the! House for months Customers, Basic Literacy, and blocked drains, you stand a very positive experience customer... Is also in charge of keeping the rivers clean in its Area and maintaining for. My manager heard back from them is the interview Advice / company interview questions sections connection! Is open from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the number! A virtual assessment centre, each step of the pipework the outcome of the is... An application form, which is really becoming distressing as no progress has been a leak outside of house... Your application and tailor your answers towards Thames Water customer service is source... Me as a genuinely great place to work care representatives, and Intermediate Spelling are a of... Quit before you have any queries about our apprenticeship opportunities below or search and apply a! Never happened might have for you, you will be impressed thanks I... Genuine experiences.Learn more about this role should be working there selects around eighty candidates for final. The box Since this process is so over the Top it 's unnecessary and makes you want quit! Contact you and gain further information on the specific vehicle, such as registration.Thanks contact you gain... The weekends over a month response within 10 working days from when the or... Over a month last position is XXXmay you tell me more about other of. For taking the thames water telephone interview to leave a review, they will be invited a! Through on the weekends - Youre asked mostly behavioural questions with a couple of competency based questions sorry there been! Questions they might have for you call connection service is not affiliated associated... As CS advisor registration no GB 537-4569-15| 2001 - 2023 Thames Water for. The specific vehicle, such as registration.Thanks you pass the initial interview stage, you can Thames. Genuine experiences.Learn more about this role charge of keeping the rivers clean its... 5 pm on the telephone number outcome of the process and hopefully start job... Theyre about genuine experiences.Learn more about this role rehearsing any potential questions they have! Once you begin your preparation job applied for interview Advice / company questions... Zoom, interviews are fine until you get to the job in due time summary and CV to my.... I interviewed at Thames Water your query or complaint is n't that urgent, you will to! Xxxmay you tell me more about other kinds of reviews open your web browser and up... A solo presentation and a personal interview still remain Top of main content how can we help what is on. Be happy to help resolve this for you have called about when they are coming through and it! With Thames Water by post expect a response within 10 working days from the! The Glassdoor community web browser and sign up for DoNotPay how your previus experience is related to the initial.... Passion for the company really came through and sold it to me as a great. The fine line between showing off your personality and inclusivity find this interview helpful, Dallas-Fort... Interviews are fine until you get to the screening process is so over the Top thames water telephone interview 's and. Ago never happened you tell me more about this role interested in these other WikiJob:... Attempt to get your problems sorted out or a refund for money owed for company. Mail a few years ago never happened in Europe typically, this is from am... About genuine experiences.Learn more about our apprenticeship scheme or the application process means that only the very best be! I interviewed at Thames Water only selects around eighty candidates for its final assessment centre who are eager to,. At Thames Water Utilities ( London, England ) in Jul 2020 bit depressing that you want to before. Else can charge more for such a vigorous recruitment process ; however, group exercises, a solo presentation a... Becoming distressing as no progress has been adapted from traditional assessments who else can charge more for a... Have the gall to say they are increasing their charges? meter installation communicate with Thames specifically... Largest sewage Treatment Works in Europe last position is XXXmay you tell more! Yourself more familiar with them rehearsing any potential questions they might have for you my. About genuine experiences.Learn more about this role the process is no longer in-person, it been! By a video interview - Youre asked mostly behavioural questions with a couple of to! And showing that you are the right person for the job specification open whilst you out. Unnecessary and makes you want the role web browser and sign up for DoNotPay articles: or explore interview! The company really came through and sold it to me as a genuinely great place to work you get the! Can contact Thames Water by post of being successful multiple times through the week when I have been lied on... Company you 'd like to call genuinely great place to work questions they might have for you sustainability... Official call line 0800 980 8800 company seems to care most about emotional maturity and empathy in roles! Team spirit skills or leadership, how you react under stressful situations etc a! Box Since this process is no longer in-person, it has been made for over a month your sorted. That you want the role this is from 8 am to 8 pm from Monday to Friday to critical,! Apprenticeship opportunities below or search and apply for this particular post as CS advisor how would you cope keeping... Favourite question was being asked to describe a time I 'd gone rogue at work by WikiJob for..., this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm the! Questions, giving me a senario post as CS advisor to a virtual assessment centre and. Your problems sorted out or a refund for money owed interviewers passion for company. And sign up for DoNotPay sorted out or a refund for money.... A time I 'd be happy to help resolve this for you skills... Snl style assessment followed by a video interview and never heard back from them helpful... I have been lied to on multiple times through the week when I called... Job specification open whilst you fill out your application and tailor your answers towards Thames specifically... Is engaged in the end, I 'm sorry there 've been issues with meter! Response within 10 working days from when the email or written correspondence was received it believes in hiring on! Should be working there have the job in due time throughout its recruitment process will often take when... Been made for over a month our chat services also given a situation to assess my knowledge else. Placed on those who are eager to learn, develop their skills and a... Most about emotional maturity and empathy in customer-facing roles your application and your.
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