The CEO Magazine is more than a business title; its a source of information, inspiration and motivation for the worlds most successful leaders, executives, investors and entrepreneurs. For our listeners, tell us a little bit about your career journey and how you ultimately got to help HubSpot. Im very fascinated by this. Brian Halligan, Founder and CEO, HubSpot. Now, a year later, Im the CEO of the company. Sr Vice President and GM & Core Timothy H. Young How to Align Most recently, Yamini Rangan sold 874 shares of the business's stock in a transaction on Tuesday, April 19th. Thats what I took away from my engineering career. Clearly, having the customer at the center of your business model makes that easier, but I would love for you to tell us the key drivers that you see. . Of this total $323,012 was received as a salary, $321,938 was received as a bonus, $2,799,090 was received in stock options, $4,999,281 was awarded as stock and $3,786 came from other types of compensation. Prioritization is a perennial challenge when building a product roadmap. With customers, its that personal connection of figuring out whats working and what isnt, and where we can improve. Very easy. Other key executives at Dropbox Inc include ChatGPT is here to stay. The second trend is the belief that delighting customers is more important than winning customers. Thats how we think about it. Prior to joining Dropbox, Rangan spent four years at Workday, where she was the vice president of sales strategy and operations. Every time our customers come back and say, Hey, your team helped me that gets a big check mark for fulfilment.. But its the one-on-one connections she makes with customers and employees that are her favourite part of the role. Yamini Rangan was 21 years old when she decided to book a one-way ticket from her small hometown in India to Atlanta, United States. Prior to becoming CEO, Yamini served as the company's first-ever Chief Customer Officer. Ask these 3 questions first, Automated customer service: Support your customers more efficiently and effectively, A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory, Announcing our new guide Unlocking Customer Engagement: Drive Action With In-Product Messaging, Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more, Announcing our refreshed guide The Onboarding Starter Kit, Effective customer engagement is business critical insights from Harvard Business Review Analytic Services, Customer retention strategies: 5 best practices & 6 strategies for low churn, Intercom on Product: How ChatGPT changed everything, Intercoms product principles: Creating personal products by design, Reaccelerate: Finding new engines of growth in your business, Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams, Intercoms product principles: Shaping the solution to maximize customer value, Solving for complex onboarding: Paving a path to value for your customers, Intercoms product principles: How technical conservatism helps us scale faster and better, How our infrastructure scales alongside our customers. Age : 48. Parcel ID 50-4612-2 owner name was listed as Warren Carol A. Carol Warren is associated with this address. Yamini Rangan's largest sale order was 7,296 units, worth . Id love to hear your philosophy on modern-day engagement. Yamini Rangan: I mean, you can certainly go all in and create the art and the science behind it. We need to have the floodgates open and have a pretty big shift . HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. I dont get it. And I said, Okay, well, youre at McDonalds, and youre getting ready to buy your hamburger. Her customer first mentality creates a fundamental shift in the B2B space from the traditional funnel approach to a flywheel. $7,000. We think about engagement as two-way in the product, at the moment when people actually want to talk to you, when theyre thinking about your brand, when they want more than just a one-way push. In Yaminis opinion, the role has come about due to two major trends; the first is the belief that how you sell outweighs what you sell. Learn More about Yamini Rangan's net worth. Brians passionate about building the #1 CRM for scaling businesses and helping our customers, partners, and employees grow better, and were excited to have his leadership for years to come. September 9, 2020. I started as an engineer at that point, I was fascinated by technology. . Between the art and the science portion, were able to drive that Flywheel. Yamini's mailing address filed with the SEC is 25 FIRST ST, , CAMBRIDGE, MA, 02141. Q1 subscription . Shes the first to take on the role within HubSpot, having previously been CCO for Dropbox. Yamini Rangan around $393,300. HubSpot is a leading CRM platform that provides software and support to help companies grow better. 4,129 shares on June 13, 2019, which Were in the middle of a transformation. I aspired to do something great, but I did not aspire to be a CEO of a public company of the nature of HubSpot. She envisions the company as being the number one CRM platform for scaling businesses, while growing and improving its offerings. The buyer has so much more access to information. When we hired Yamini, we knew we were hiring an incredibly effective executive with a track record of high impact roles at enterprise companies to oversee our go-to-market motion, said Brian Halligan. Continuing to delight through a stellar customer experience is critical to lasting success.. Shes proven she can lead HubSpot, and Im excited to partner with her for many years to come in my new role as Executive Chairman. Use Code. Cloud lover, mom of 2 boys, wine collector. I was excited prepping for the interview, just looking at your career and thinking about the incredible opportunities youve had to work with incredible brands, leaders, and technologies. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams. Yamini Rangan has not been actively trading shares of HubSpot within the last three months. She served as the VP of Sales Strategy and Operations at Workday, the Chief Customer Officer at Dropbox, the Chief Customer Officer at HubSpot, and a few months ago, in September of 2021, she was promoted to CEO. As CEO of HubSpot, Yamini Rangan, is passionate about customer centric growth and scaling high-performance teams. Brian and Dharmesh have built an incredible foundation over the last 15 years, and we are just getting started.Together, we have the opportunity to help millions of organizations grow better and truly build a once-in-a-generation company.I couldnt be more excited for the future of HubSpots journey. -- a company which develops products for marketing, sales, and customer services -- announced last week that the co-founder and current CEO, Brian Halligan, would step into the role of executive chairman and chief customer officer, Yamini Rangan, will become HubSpots CEO, effective September 7, 2021. Ive been with the company for about two and a half years, and Im super excited about where were going in the next decade. Marketing automation software. Reviews. For us, that was the end of the journey. It cant just be put in silos. And thats primarily because the approach before was not working and has not been working for almost anybody within the industry. They're changes you might want to make as well if you're focused on SMBs and mid-market especially: #1. Literally, youre told youre getting the job whats your first instinct? "Yamini Rangan is one of the youngest and finest business executives in the US who is on a mission to make the world a better place. of 104,000 shares made by Dharmesh Shah . It started with the art and the science of driving this type of customer Flywheel. Im a huge fan of Intercom and we operate in very similar markets, so Im really excited about this conversation. We share very similar thinking. of 278,214 shares. Recognized as one of the Most Influential Women in Business . He further added, "I've been the CEO of HubSpot for 15 years, and now is the right time for me, and for the company, to make this change. When Yamini hit the half-year mark at Dropbox, she reflected on some of the personal changes she's made to be . SVP and CTO Bharat Mediratta The first step is to go from functional thinking to customer thinking. The announcement came alongside the company's Q2 earnings, which revealed that HubSpot witnessed a 53 percent increase in total revenue, taking the amount to $310.8 million from Q2 2020. Following the completion of the sale, the chief executive officer now directly owns 59,650 shares of the company's stock, valued at $26,842,500. Learn More on HubSpot's active insiders. There are 4 executives at HubSpot Inc getting paid more, with BrianHalligan having the highest compensation of $4,153,970. Today, the most successful companies align their customer-facing teams to create a more frictionless customer experience. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams and reducing friction for the customer. The estimated Net Worth of Yamini Rangan is at least $24.9 Million dollars as of 19 April 2022. For Yamini, achieving this alignment is a three-part strategy: the business strategy, the organisational strategy and the people strategy. From 7th September 2021 Yamini Rangan was appointed CEO with Brian Halligan stepping into an executive chairman role. The gurus listed in this website are not affiliated with GuruFocus.com, LLC. She made approximately $13.7 million . Its fairly simple, but sometimes the basics are the most powerful things. Rangan currently serves as the Chief Customer Officer at HubSpot, a position she has held since January 2020. As the Insider of HubSpot, Inc., Ms. Rangan earned a total compensation package of $8,447,107.00 in 2021. Anastasia Santoreneos. Instead, chief customer officer Yamini Rangan, who joined the marketing and sales software company last year from Dropbox, will become permanent CEO on Sept. 7. What is Yamini Rangan's Past Insider Trading? Im not going to tell you anything fundamentally different about how you drive that type of customer attention. In a short period of time, she has accumulated a lot of reputation and wealth. Fireside Chat: Bringing Diversity to the Next Generation of LeadersRaj Gupta, Chairman, Aptiv, and Chairman, Avantor, and one of the first corporate leaders . At 21, this Indian woman bought a one-way ticket to the US. I think thats what I live to do.. Youve probably seen different pictures of a funnel where you start at the top and you generate leads and awareness and you go from there to sales, where sales will prospect, discover, negotiate, and close those deals. Yamini Rangan is also Having Brian and Dharmeshs founding experience combined with Yaminis experience at scale is the ultimate win for the company and its customers., Of her new role, Yamini Rangan said, Its the honor of a lifetime to partner with our founders to write HubSpots next chapter. In addition, she makes $811,270 as CEO, Pres, and Chief Customer Officer & Director at HubSpot Inc. Ms has made over 9 trades of the HubSpot Inc stock since 2018, according to the Form 4 filled with the SEC. Insiders at HubSpot own 5.6% of the company. Other key executives at HubSpot Inc include , I cant wait to focus on areas where I can add real value and support for our leadership team and customers.". Im sure you do this getting the marketing leaders, the sales leaders, the customer success leaders on a regular cadence talking about the customer. We started as a marketing automation company, and we are in the middle of the transformation to get to a CRM suite and from a CRM suite to a CRM platform. HubSpot is a phenomenal company. GTM Lead, Webinars & Partner Marketing, Intercom, Co-founder & Chief Strategy Officer, Intercom. In an email you receive two days later after youve left McDonalds? GuruFocus.com is not operated by a broker or a dealer. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams. Think about the metrics from a customer perspective. Ada M Breaux was connected to this place. 4 transactions in HubSpot Inc (HUBS) over the past 5 years, including 0 buys and 4 sells. In fact, she held the spot of Chief Customer Operations Officer before she . And its clear this mindset is more than just a cultural norm at the organization. I thought I wanted to be a product marketer, but I found a very cool opportunity in sales and said, Why not? And that was probably one of the best decisions I made because it put me in front of the customer. Enjoy how-to posts, customer stories and examples from fellow customers, and product updates. Hosted by sales practitioner turned marketer, Devin Reed, and category designer, Sheena Badani.Want to explore Revenue Intelligence? Our cultural values start with solving for the customer. We start with aligned teams we brought marketing, sales, and customer success together into an organization which we call the Flywheel. All of HubSpots marketing, sales CRM, customer service, CMS, and operations software on one platform. AA. The most-recent trade in Dropbox Inc is the Today, HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpot's CEO, effective September 7, 2021. Yamini Rangan is the Chief Customer Officer of HubSpot Inc. As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. We know lots of companies use the Intercom-HubSpot integration, and we have a lot in common in how we obsessively focus on customers its a fantastic conversation. of 2,000 shares made by Kathryn Bueker I spent the last decade scaling businesses at Workday and Dropbox before coming to HubSpot. And thats the funnel we call it the funnel vision. HubSpot, Inc. develops Internet marketing software solutions. I really appreciate it. I got to see how to connect patterns across multiple years and geographies and help organizations go through a pretty significant scale. 1100 Single family residential homes used as such. the Chief Customer Officer of Dropbox Inc and owns about 288,632 shares of Dropbox Inc (DBX) stock worth over $6 Million. They are looking for validation, not information.. You are describing the buyers journey today, which has completely changed. Record the pronunciation of this word in your own voice and play it to listen to how you have pronounced it. You dont design your engineering culture by writing blog posts or printing posters. Please note GuruFocus will not track the insiders transaction performance if he/she does not have buying transactions. During my decade in on-premise B2B, our sales team celebrated every win with big gongs and bells. In addition, she makes $811,270 as CEO, Pres, and Chief Customer Officer & Director at HubSpot Inc. Updated Aug 4, 2021, 8:33pm EDT. Then I went to business school, and I found myself in tech sales. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. While the funnel model can lead to a disconnected CX, the Flywheels holistic approach enables teams to work together to attract, engage, and delight customers. The largest trade she's ever made was selling 35,936 units of HubSpot Inc stock on 6 December 2018 worth over $785,202. HubSpot Inc (HUBS) As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. Read writing from Yamini Rangan on Medium. Together, we have the opportunity to help millions of organizations grow better and truly build a once-in-a-generation company. . 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