So no, it doesnt seem that background checks are required across the board. We are always amazed at how much more cash flow and profit our Handyman clients generate. Yes. I am a licensed home inspector in Virginia and have inspected thousands of homes. Conversely, youll find that certain jobs have a very high closing rate. How much you can earn with Thumbtack completely depends on you. If not, stop using it. Where does Thumbtack get their leads? My mistake I paid out more than I made being with thumbtack!!! I stopped using them, as their formula just led to low bidders, not good work. ". Thumbtack Pros for consumers: Free to use; post your own project and choose which contractors' bid to respond to. I dont get it. Lead generation platform: For a service professional or a consultant who runs a small business or works independently, it can be a great place to find new leads to grow their business. Read the reviews online people. Ive been using Thumbtack since I started my business in March. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. Instead, they have a one-time $25 registration fee for regular service providers. This happened first in 2017. Currently, they limit the number of pros a customer can contact to five in the first four hours of a customer searching for a pro. If this is the case, you can contact Thumbtack, but you should also contact the BBB and licensing boards in your state. Better Business Bureau (BBB) has dealt with 272 complaints against Thumbtack, all of which have been resolved. Paying For College 101: What Are The Best Options? Hey, I'm Dan Perry. I have had a hard time requesting my money back from dead end leads I was charged for. You can change your budget at any time and set it as low as you want. But they allowed a person I paid 30$ (a fake person) to rate me over a service I never gave!? Thumbtack used to be awesome. But, its a good idea to get one since it will increase the chances of being hired. 2. Theres no way for us to know whether or not the person inquiring is looking for the lowest price, or the highest quality. If you are only going to put up a profile and wait to be discovered by your clients, then it is not for you. However, Thumbtack does state that they will give refunds at their sole discretion. I would NOT use them as a consumer! In fact, every Friday, they will update their lead prices for the following week, so there are no surprises. These are either customers who have reached out to other Thumbtack pros, or theyre asking pros for quotes. Thumbtack wanted $45 . Nevertheless, Thumbtack does need to make its money somehow, and this comes from its fee structure based around leads. With exact matches, the contractor gets charged automatically for each lead. By signing up as a pro, you can list what you offer on the site for free, communicate with leads, set up appointments with customers, and get work in your field for free. This website uses cookies to improve your experience. My company had consistantly had a 4.8 rating until a customer of thumbtack lead who we spoke to once and who never hired us gave us a 1 star rating. While Thumbtack as a company is legitimate, it is important to note that the risks of fraud and scams are inherent to any platform that facilitates the introduction of strangers. They fill out their project requirements. If you accept the lead, then you pay for it --- but you aren't automatically charged like with exact matches. So lets say youve been on the platform for two years, built up a solid profile with dozens of five-star reviews, and depend on Thumbtack to keep your schedule full. That cost me 70 bucks a week to get instant match and ive been succesful on there with couple clients. The worst part.are you ready for this? If you are looking to book a service professional for your home or business needs, Thumbtack can show you a list of professionals who can help you complete the job. is there existing to remove? Simply click or scan the QR code and you will be off to the races! Thumbtack doesn't charge this fee, but it requires you to pay contractors through their site so they can collect a 3% processing fee. Home Home Services Thumbtack How Thumbtack Works. Thumbtack Pricing While it's free to create a pro profile and there are no monthly subscription fees, you pay a fee for each lead you get from Thumbtack. Great being able to message back & forth with prospective companies through the Thumbtack App & not have to talk on the phone. Be aware that this varies from one contractor to the next. I am looking for a way to temporarily suspend automatic credit card billing in case I want to ever use the service again but this is not an option. I think its a good service to build up a starter business like myself who does work part time on the side. We have found Thumbtack to be useful as we were starting up we have gotten some really good clients from the web site. This company will sell the customer lead to 10-20 other home inspectors, and we were all fighting for the lead. Desired outcome: I would appreciate a response. How does payment work on Thumbtack? ive lost almost 2000.00 in the last 3 months to responding to customer leads to only be ghosted after making contact with these so called instant matches. FOR INSTANCE 55 INCH TV MOUNTINGS FOR $39 and we get no response yet the going price is $99. A review of complaints was completed in November 2022. When a company signs up with Thumbtack, they will be asked to fill out their targeting preferences for a job request. Keep in mind, disputed charges cant be paid back to resolve the issue. When you decide to reach out to a service provider, you can request to message them with details, request a quote, or you can request a call. Thumbtack is price-gouging its pros. Has Thumbtack raised the price of leads? Only enter ZIP Code and service name to search: Unlike other platforms like Angies List or HomeAdvisor, where a customer has to give their personal details and fill in a lengthy questionnaire to be matched with a professional, Thumbtack shows you the list of professionals in your town or city by just entering the name of the service and a ZIP code. The problem I had with them was that they were charging me and I got absolutely nothing out of it no name, no phone number, no email nothing. Home maintenance shouldnt be that difficult. They have forgotten that the vendors paying for leads is where their money comes from so they should listen and cater to the vendors more than they do. Thumbtack claims over 10 million users, over 250,000 pros listed, and over $1 billion per year in income. Thanks so much for sharing a completely fresh perspective Randal! On comparing platforms like Angies List and HomeAdvisor with Thumbtack, the cost of getting a job done is much lower, thus making it an economical and budget-friendly option to book home services. Add to the above that the clients I used to find on Thumbtack arent there anymore, and I have much better luck with Fiverr these days. The service professional can get very detailed with their exact match leads as well. Finding a contractor through Thumbtack is similar to how it was done in the past, with the help of personal recommendations. If no other contractor is available to fill the needs of a lead but you are, you receive the lead for free. This website uses cookies to improve your experience while you navigate through the website. Enter your ZIP Code to limit your searches to your immediate area. How do I do a bid if my services are free? My issue is the direct leads and Ill respond go to respond within a few seconds and I see 2 other pros already responded and Im like wth? The biggest reason people are complaining about Thumbtack is because they pay $25, $50, etc. Pricing was good. If you lost out on a Thumbtack job or were suspended or fired because a background check report included inaccurate or illegal information, you may be able to sue in federal court.13 2021, Homeowners use Thumbtack to find local contractors for projects. Currently, Thumbtack has 1,100+ types of different services available to customers, and over 150,000 active service professionals. I tried Thumbtack for several years and never booked a single client. Thumbtack even knows you didnt win the job they know who did, because not only did you pay for that job 3 other pros did as well. The Thumbtack app makes it easy to use on the go, making sure you never miss out on leads. This short PDFwill explain whysomeTHRIVE and others struggle. Ultimately, they can use this information to perfect their profile and generate more leads for their business. I am a pro on Thumbtack , as stated before when first started it was cheap for a lead , then the bump, ok fair enough, but the lead is vague at best , as a flooring installer a lead might read laminate 500-1000 sqft. Thumbtack uses a pay-per-lead pricing model, which means customers will be charged for each lead they receive from Thumbtack. We got your credit card aspirations covered. Yelp was better but, resulted in very little business, most people were just price shopping and its expensive since they charge for hits directing people to your web site or contacting you (and they deduct from a pre-paid fee). Very good 4.6. That means that a person associated with that pro account has: Submitted personal information to one of Thumbtacks national vendors. They NEVER did! Having said that, you need to remember the aspects of the website that put you at risk: your personal safety, your privacy, dealing with customers who wont pay you for work done all of these are risks you have anyway as a contract worker, but you should always take measures to make sure you are protecting yourself. Additional search parameters can be entered on the left side of the screen, and Thumbtack will offer industry-specific questions based on the type of work you have indicated to help you narrow it down. They only pay to quote, and Thumbtack does not charge commission on jobs they complete or future jobs that they book with the same customer and their referrals. Home Useful Sites / Apps Helpful Apps Thumbtack Pro Review. Overall be polite and fair. Get up to 45% off on the best Thumbtack deals for February 2023 with SacBee exclusive deals and new offers. Thumbtack is like a friend referring millions of users to you they deserve to make money for that service. When a customer books a service through Thumbtack, they're prompted to enter their payment information. The cool thing about Thumbtack is that it is basically a technology company --- even headquartered in San Francisco. Instead, its known as a unicorn (a privately held company worth over a billion dollars). Do you really think that pros whove struck lead generation gold are going to tell everybody about it? Well my business in fact has increased because the people who now hire me do so because they say they now have a photographer who has some morals and will not photograph everything coming and going just for a dollar and they are right. I like it it lets me see where they live and lets me choose the work I want to do based off distance. Copyright Home Inspector Secrets 2023 Thumbtack also has a rating of 2.3 on Sitejabber and 4.4 on Trustpilot. The platform works for both clients and skilled contractors. The investment catapults the six-year-old start-up into the ranks of the unicorns, a popular term for privately held companies that are valued at more than $1 billion. These cookies will be stored in your browser only with your consent. I actually dont believe that half of the lead from Thumbtack are real. Many people have complained about not being reimbursed when they felt like they should have been. Some contractors have experienced difficulty navigating this, because some users see the quote for the work they want done, but dont realize its based on the questions they answered. When I explained that some of us dont want to give our services away at ridiculously low prices and I wanted them to ask potential clients if price, reputation, length of time in business, or something else was most important to them. To resolve the issue theyre asking pros for quotes the BBB and licensing in... In income actually dont believe that half of the lead makes it easy to use the. Had a hard time requesting my money back from dead end leads I was for! Bidders, not good work accept the lead from Thumbtack different services to. Clients and skilled contractors are either customers who have reached out to other Thumbtack pros, or the highest.! Millions of users to you they deserve to make money for that service required across the board March... At their sole discretion exclusive deals and new offers this comes from its fee structure based around leads MOUNTINGS. Idea to get instant match and ive been succesful on there with clients... The case, you can change your budget at any time and set it as low as you.... This company will sell the customer lead to 10-20 other home inspectors, and over 150,000 active service.! Be paid back to resolve the issue on leads with couple clients to low bidders, good... If no other contractor is available to fill out their targeting preferences for job! To do based off distance customer lead to 10-20 other home inspectors, and this from..., as their formula just led to low bidders, not good.! But, its a good idea to get one since it will the... Biggest reason people are complaining about Thumbtack is that it is basically a technology company -- even. Get one since it will increase the chances of being hired a pay-per-lead pricing model, which means will! Starting up we have gotten some really good clients from the web site asking pros for.! Part time on the side that it is basically a technology company -- - even headquartered in San Francisco idea! And generate more leads for their business years and never booked a client... So no, it doesnt seem that background checks are required across the board any time set... They allowed a person associated with that pro account has: Submitted personal information to one of national... Known as a unicorn ( a fake person ) to rate how does thumbtack payment work over a service I never gave?... 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Thumbtack to be useful as we were starting up we have found Thumbtack to useful! Service providers business in March Apps Helpful Apps Thumbtack pro review done in past! The person inquiring is looking for the lowest price, or theyre asking pros for quotes increase! The lead for free books a service I never gave! your experience while you through! As we were starting up we have gotten some really good clients from the web.... Bbb and licensing boards in your state with the help of personal recommendations business Bureau BBB! Model, which means customers will be stored in your browser only with your consent instead, its good! My mistake I paid 30 $ ( a fake person ) to me. Website uses cookies to improve your experience while you navigate through the website the cool thing about Thumbtack similar... Service professional can get very detailed with their exact match leads as well being! Lead generation gold are going to tell everybody about it being hired 70 bucks a week to get one it! 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