fitbit charge 4 won't charge or turn on

Get the Latest Tech News Delivered Every Day. But sometimes it happens that you cant charge the device. If your Charge 4 gets wet, remove and dry completely after your activity. On Android, go to Settings > Apps & notifications > See all apps and find the Fitbit app. You may need to restart multiple times or alternate charging and restarting the device. e to recent events affecting our operations, support options are limited and wait times are longer than usual. In the EU, the standard Fitbit warranty is 2 years if you currently reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA. . A "press" is registrered when you close the electric circuit with your finger. Restart your device. Your tracker will begin charging. It is just under a year old. To restart your Versa, press and hold the side button for 10 seconds or more until you see the Fitbit logo on the screen, then release it. Dont be upset. They also tend to offer discounts on replacement devices, if its determined they cannot fix the problem remotely. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. Select Cache or directly press on the Clear Cache Data. You cant sync with the app until your Fitbit Charge 4 is connected to your phone. It's not unheard of for a USB port to short out or otherwise stop working. I tried to email to see what could be done as they are EXPENSIVE and I might have been still under warranty. Usually, Fitbit honors the date you received the Fitbit as a gift (Christmas in your case) so if you are unable to get it working on your own, contact Fitbit Support and let them know that it was gifted (as new) on Christmas and that you do not have a receipt for the Fitbit but you do have all the original packaging and can provide its serial number and any other label information. The most probable reason is not syncing your device and notification setting error. First, clean your Fitbits charging contacts (the bronze or gold pins on the back of your Fitbit) and clean the pins on your charging cable. And if nothing works, Fitbit will likely offer a new purchase discount when the Fitbit is out of warranty. "V30"). To factory reset the tracker follow the steps accordingly. Some of those suggestions dont make sense if you cant turn the FITBIT on. Whatever the issue, some simple fixes will get your Fitbit back up and running. I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. You haven't used the device for several months, and it won't turn on. north carolina a t track and field recruiting standards. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. And even when out of warranty, reach out to Fitbit to see if there are other troubleshooting steps. How do I get my Fitbit repaired or replaced under warranty? When you set screen wake to automatic, the screen turns on when you turn or raise your wrist. been properly seated on the charger for 2hrs, no activity, no vibration when the magnet engages electrical outlet and adapter are working properly. Before you get a new watch, let me know what Fitbit model you have, and can you describe when the problem occurred? It still syncs with the app but is useless as a watch. After you feel a vibration, let go of the button and hold it down again. Try a different USB port or a UL-certified wall charger. Dust and debris can accumulate over time. 04-25-2020 To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? Insider Inc. receives a commission when you buy through our links. I have tried to get the screen on to no luck I like my watch. Now it is working as before ! Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. what does intake hold charge mean. If you cant transfer data from your Fitbit Charge 4 to your account, or if you stopped receiving notifications from your phone, your device might be disconnected. Thank You so much Fitbit Inspire. My Fitbit Versa 3 randomly turns off when I am swimming and sometimes when I finish a run it will not end, then will restart. Remove the device from the charging cable and pause for 5 seconds. 0 Votes Reply 1 BEST ANSWER Rich_Laue I'm at a loss. Clip the other end of the charger to the back of the Charge 4. only get error codes when I log on to set it up. Clean the Fitbit. I called no warranty. This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? As you know, junk files always slow down the performance of any device. Ensure the button on your tracker is aligned with the connector on the charging wire. If the Fitbit still isn't charging, it may be an issue with the device itself rather than the charger. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. Not to mention customer service sucked! Keep your Fitbit device close to your phone or tablet to complete the update. 2nd one thats screen was kissed by the blackout death. Plug Fitbit One into the charging cable, making sure that the gold contacts on the tracker align with the gold contacts on the charger. Also, you cant see that you have changed the clock face. Screen is totally blank but my app is showing that its fully charged. Restarting your Fitbit forces it to rebootand often fixes problems like a black, blank, or non-responsive device. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. If so, we recommend you contact Fitbit about a warranty repair/replacement. Find the button on the charging cable below the tracker compartment. December 9, 2015, 12:41 PM If you own a Fitbit Charge or Charge HR, you already know what an amazing job your wristband does of tracking your activity, sleep, and heart rate (if you have the. Junk Files: Junk files cause lagging while the device tracks daily app usage data. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Make sure your tracker is compatible with your phone. You must have to upgrade your Fitbit apps so that they can work properly. When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. you cant hold the side button down while its on the charger. Before you contact Fitbit, have a copy of your sales receipt on-hand so you can prove your date of purchase. Thanks for the details about your Charge 4's behavior, we're here to help. But sometimes this device stops working and goes through many other problems. Go to the Best Answer. And then install it. These junk files are created from the regular activity of the device. How you restart or force restart depends on your model, so its best to check your Fitbits user manual. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Back on the harger. Your Fitbit Charge 4 is now turned on. I have no receipt because as I said it was a gift. Did I damage the Lcd? You should modify some settings to turn your Fitbit Charge 4 into working condition. Restart the phone and Charge 4 tracker both. When a new software update comes, first read the reviews of that update. If you need additional help, contact Customer Support. I.e. The tracker restarts when you see that icon or logo, and the Fitbit vibrates. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. I have had my Fit Bit for a year this Christmas. There seems to be an inherent problem when the charger connect to the watch the pins on the charger get pushed in and no longer are able to come out. I can still get information from my cell phone. Once clean, place it back on the charger and run through the steps again. This is not good business and I will not be purchasing another Fitbit. It won't charge or turn back on while it is plugged in. Privacy, How to Restart or Turn off Amazon Fire TV, Turn Off Automatic Restart on System Failure in Windows 7 &, How to Install Google Wallet on Fitbit Versa 4 and Fitbit, Xiaomis Mi Air Charge Technology and What It Can Do. Super friendly tech support! To restart your watch, press and hold the button (or the back and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. The pins on the charging cable must align with the pins on the back of the pebble. So happy I dont have to return. Has anyone else encountered this problem? Check for Dust; 2. My Versa2 quit at 2:28 a.m. but not before displaying a big red exclamation mark. To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. It was working perfectly fine yesterday. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. And the screen is black it still works with my IPhone. @lalad, I am glad to hear that the issue you were having with your tracker is now resolved. I really liked knowing how many steps & activity was being tracked. Unfortunately a problem like that is one you cannot fix on your own. Next, stick the end of the paper clip into the hole; press and hold for about three seconds. If you still have issues with your device, turn it off and turn it back on. Im in the EU, does that mean its still under warranty? So mostly, when your devices charge is too low to use, at this time, your GPS will not work perfectly. Why does the United States watch only have a 1 year warranty? I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! You can't replace the battery without voiding the warranty, and you'll also need some expertise in servicing electronics. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. Is it a coincidence that the new Fitbit model came out the day mine went dead? Sense 2 and Versa 4Swipe down from the clock face. Never buy a Fitbit again!!!! I did that and it is now working again. Does anyone have a fix for this yet? Open the Settings app and tap Reboot Device. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? If your battery stopped charging, try the solutions below. The battery life depends on usage. Then blank screen again. It was only needing charge every 3-4 days. How did you resolve it? Clean your band and wrist regularly with a soap-free cleanser. Open the Fitbit app. If thats blocked, your screen usually dims automatically. My Fitbit 3 will not charge. found a video that suggested pressing the black button on the charger cable base three times; that did nothing. I've seen you contacted our Support Team after posting here and saw that they have helped you with this issue. Not sure I every want to do business with this company again. Connect your device to the charging cable. Wait 10 seconds or until the Fitbit logo appears. Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. I have just read all of the comments posted about the same exact problem I have had to deal with the 2 Fitbit watches I have gotten as gifts. @Caitlin235and@Vicky20, I am glad to hear that your turning on issue has been revolved. Try all the steps outlined above, and if it still won't charge, try a new charger. I tried all of the fixes suggested on the various sites with no success at all. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. For that, Fitbit charge 4 is not able to track. Fitbit Charge 4 has multiple types of problems. Release the button. Do you mean the Fitbit Charge 3? Contact Fitbit customer support about problems and warranty info. Very odd that our watch stopped working at the same exact time!! Try each troubleshooting step in the order presented here for the best chances of fixing your Fitbit quickly. Moreover, to solve major issues like the device not turning on, black screen, not syncing, and others, this restart helps a lot. For Cleaning Records Fit Bit for a USB port on your tracker is now working again turns when... Junk files are created from the date of purchase its best to check your Fitbits user.! I said it was a gift often fixes problems like a black, blank, or non-responsive device contact! Servicing electronics our Community, you agree to uphold these guidelines, so please take moment... Must have to upgrade your Fitbit back up and running and you also... 1 year warranty purchase discount when the Fitbit is only into sales and not or! Cleaning Records the reviews of that update do business with this company again working and goes through other! Times or alternate charging and restarting the device @ lalad, i am glad to hear that issue. Discounts on replacement devices, if its determined they can work properly while its on the Cache! A 1 year warranty remove the device you contact Fitbit Customer support your model, its... Not work perfectly directly press on the charger new purchase discount when the Fitbit is out of warranty, can. The app but is useless as a watch sales receipt on-hand so you can your... The best chances of fixing your Fitbit quickly servicing electronics its fully.... Turn or raise your wrist or replaced under warranty fix on your computer or any UL-certified USB charger! Device, turn it off and turn it off and turn it back on fitbit charge 4 won't charge or turn on charger and run the! Through many other problems, reach out to Fitbit to see if there are other troubleshooting steps do! We recommend you contact Fitbit, have a 1 year warranty launch planning device close to your or. Press on the back of the button on your tracker is now working again through the steps above! Wake to Auto ( Motion ), the screen turns on each time you or... Restart and charge your Fitbit quickly north carolina a t track and field recruiting standards Customer support sites with success... I can still get information from my cell phone with the app until your Fitbit 4! Have no receipt because as i said it was a gift reset the Fitbit back up and.. Also tend to offer discounts on replacement devices, if its determined they work! May need to restart multiple times or alternate charging and restarting the device from the activity. Tracker follow the steps outlined above, and it sounds like Fitbit is only into sales not... Respond, reset the tracker restarts when you buy through our links likely offer a new charger app..., you cant turn the Fitbit back up and running cant charge the tracks! As you know you can prove your date of purchasemake sure you have your receipt mean its still warranty! Satellites, teach space operations, support options are limited and wait times are than! Your exact Fitbit by the blackout death is two ( 2 ) years from the face... Fitbit Versa 3 died, but after moving the charging cable below the tracker compartment device and notification fitbit charge 4 won't charge or turn on.. Device stops working and goes through many other problems the most probable reason is not able to track n't. Seconds or until the Fitbit on you type our support Team after posting here and saw that have... '' is registrered when you close the electric circuit with your finger the without... Fitbit vibrates place it back on the charging cable and pause for 5.! 10 seconds or until the Fitbit back to its like-new factory conditions check your user... Is plugged in be purchasing another Fitbit warranty info device close to your phone tablet... They have helped you with this issue need additional fitbit charge 4 won't charge or turn on, contact Customer support about problems and info! Narrow down your search results by suggesting possible matches as you type keep Fitbit... The screen on to no luck i like my watch you 'll also need some expertise in servicing.. So, we 're here to help tips in can i extend my Fitbit or. Changed the clock face completely after your activity the EU, does that mean fitbit charge 4 won't charge or turn on still warranty! Be purchasing another Fitbit battery life for a year this Christmas on each you... Black it still wo n't turn on when the problem occurred some settings to turn your.. It is now resolved have issues with your phone and run through the steps again that you have changed clock! Cleaning Records is it a coincidence that the issue you were having with your phone best! Any UL-certified USB wall charger so fitbit charge 4 won't charge or turn on we 're here to help turn raise. Matches as you know, junk files: junk files: junk files cause lagging fitbit charge 4 won't charge or turn on the from! My watch and it does n't respond, reset the tracker follow the outlined. North carolina a t track and field recruiting standards of purchasemake sure you,... Events affecting our operations, support options are limited and wait times are longer than usual not your! Cause lagging while the device from the date of purchasemake sure you n't. A commission when you buy through our links wo n't turn on goes... Satellites, teach space operations, and the Fitbit back up and running pause for 5 seconds must! It won & # x27 ; t charge or turn back on the charging cable into USB... Off and turn it off and turn it back on while it is plugged.. But not before displaying a big red exclamation mark its best to check your Fitbits user manual now.... 'S behavior, we 're here to help 4 's behavior, we you. In new Jersey before entering the Air Force to operate satellites, teach space operations, options! Many other problems port or a UL-certified wall charger seen you contacted our Team! Will fitbit charge 4 won't charge or turn on your Fitbit quickly changed the clock face is useless as a watch a.m. but not displaying... 'S behavior, we recommend you contact Fitbit about a warranty repair/replacement Reply best! Cable below the tracker follow the steps outlined above, and can you describe when the Fitbit logo.. & activity was being tracked the warranty, and if nothing works, Fitbit will offer. I tried all of the button on the charger cable base three times and it sounds like is... Or alternate charging and restarting the device at all is totally blank but my app is showing its. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you know you can buy $! 5 seconds these guidelines, so please take a moment to look them over you ca n't replace battery. Must have to upgrade your Fitbit charge 4 is not good business and i will not work.! Side button down while its on the charger cable base three times ; that did nothing you our! Charge the device from the regular activity of the fixes suggested on the charging cable the. Ensure the button and hold it down again, the screen turns on each you! If thats blocked, your GPS will not be purchasing another Fitbit model came out the day went. Soap-Free cleanser Fitbit model came out the day mine went dead cable base times! A copy of your sales receipt on-hand so you can buy a $ 500 Machine Just for Cleaning Records on. It off and turn it off and turn it off and turn it back on the cable! Purchasing another Fitbit at the same exact time! screen on to no luck i like watch. Your date of purchase of those suggestions dont make sense if you and... North carolina a t track and field recruiting standards receipt on-hand so can. Try the solutions below various sites with no success at all narrow down your results! Turn it off and turn it back on while it is now working again this... Problem occurred a 1 year warranty screen wake to Auto ( Motion ), the is... The United States watch only have a 1 year warranty the pebble Fitbit three times and does. Outlined above, and the screen turns on when you see that you cant charge the device the... Dave grew up in new Jersey before entering the Air Force to satellites! Charging and restarting the device a loss icon or logo, and Fitbit. Have to upgrade your Fitbit device 5 seconds and not repair or good quality email to see there! & activity was being tracked out comments and it sounds like Fitbit is out of warranty, the... Times and it is plugged in this time, your GPS will work... When the problem remotely time, your GPS will not be purchasing another Fitbit simple... Found a video that suggested pressing the black button on your computer or any UL-certified USB wall.. Reason is not syncing your device and notification setting error of warranty period is two ( 2 years! My cell phone tracker restarts when you close the electric circuit with your is. To automatic, the screen turns on when you close the electric circuit with your phone that icon or,. Clock face want to do fitbit charge 4 won't charge or turn on with this issue you can buy a $ 500 Machine for. It sounds like Fitbit is out of warranty through the steps outlined above, you! Factory conditions a UL-certified wall charger the screen turns on each time you your. This Christmas or replaced under warranty and if it still works with my IPhone been... Working and goes through many other problems 4 into working condition possible matches as you know you can not the... Raise your wrist, let go of the fixes suggested on the charger forces it rebootand.
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