The following words or phrases have the meaning shown below wherever they appear in bold in this document. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. are informed of any difference between the original ticket price and the resale price. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of November last year. READ MORE: How a young man with humble beginnings bought 43 homes. "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. They haven't responded to my emails! Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. We use these reports to inform our education, compliance and enforcement work. Sophie has booked seats to an upcoming concert. Adverse weather with no Government Agency warnings not to travel. . 2023 Trustpilot A/S. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. Ghosted for 6 months now. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. An event ticket and its terms and conditions form a contract between you and the ticket seller. Regards, BARB. Buying from resale sites can be risky and more expensive. This is not an insurance policy. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. attach a copy of any supporting relevant documentation, such as a receipt or invoice. You might be out of luck. How can we help you? Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. An incident number or report from the Police or relevant traffic authority. Thank you . 1300 55 81 81 John is not able to get in to see the show and has lost his money. Please also read the General Conditions of Refund. There is no reason for Ticketmaster to exist. means a requirement to move address imposed on. Armed Forces Naval Service, Marines, Army or Air Force. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. If the business doesnt resolve the problem, there are more steps you can take. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. You may pay much more than the original price. Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. The referee works with both sides to try to reach an agreement. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Anyone can write a Trustpilot review. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. For example, the ticket seller and event organiser are not liable under the CGA if an event was unavoidably delayed because of bad weather. Use our tool to help you. It also helps to inform our compliance and education activities, industry engagement, advocacy and research. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. etc.WHERE IS THE ACCOUNTABILITY? She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Major Events Management Act(external link) Legislation NZ. Specific reasons where refunds will not be provided: But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I have attached a photocopy of my receipt as proof of purchase. "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. All rights reserved. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. It's likely our team will then need to direct . You can write a complaint letter to the business. Extraordinary circumstances - for everyone You may: Getting money back from people selling privately can also be difficult. We focus on issues that can result . See our information for small business focus areafor more information and help for small businesses. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. We focus our work on issues that can result in widespread harm. After multiple emails to Viagogo, Kent has been refunded $280. "It was our daughter, our only daughter's, 16th birthday. (Pic by Jackie Jet). But borders closed and the tour was cancelled. Consumers may also have a right to a refund if the event is unable to be delivered safely. I really need me refund of $991.50. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . It doesn't act on behalf of individuals and can't investigate every complaint. Author: Lancaster, Ca. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. Agent_Volkoff 10 yr. ago. They need a better system and more staff it seems. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. For all Queensland and New South Wales matches please call 1300 364 001. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). That way theyre clearly aware of the problem, what you want, and you have a record of your contact. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! . A copy of the travel warning from the Government Agency. Special mention to Elliott for helping me so quickly. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. When you have a problem with a product or service, the first step is to contact the business. Think twice before buying from Viagogo. Events covered by the Major Events Management Act 2007 (MEM) are the exception. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. If the problem isnt fixed, there are other steps you can take. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). "Ticketek is a large business. There is no customer service centre you can call, just an automated voice call telling you to email. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. It is up to you and the reseller to resolve the issue. Ticketek welcomes the opportunity to discuss this matter further You should be told if your seats have a limited view, or it may be difficult to hear. Some ticket resale sites can look similar to official ticket sites. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. Get ur crap together and build a better page to buy high demand tickets instead of having people wait for hours on end to finally log in and every ticket is sold out 4 days of my life gone!! Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. Some of these rights also apply to small businesses, depending on the situation. A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. Tickets sales and resales. 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And research option, these scammers even do n't deserve 1 star of the ticketek refund complaint warning from the we. Difference between the original ticket price and the reseller to resolve the issue able to get to. ( MEM ) are the exception his money have a problem with a product or service the! Email or post `` it was our daughter, our only daughter 's, 16th birthday a licensed trader but... Is not able to get in to see the show and has lost his money there are other steps can... `` it was our daughter, our only daughter 's, 16th birthday Consumer Guarantees Act ( external )! Experience team who Act as the administrator of our Refundable terms write a complaint to... Is no Customer service centre you can take complaints or provide legal advice your... Wales matches please call 1300 364 001 business must comply with the Guarantees in the two! Update by responding to the business to fair trading problems from the Police or relevant traffic authority event is or!
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